Keys Select Hotel Nestor - Hotel in Mumbai - Mumbai Suburban, India

Keys Select has two sets of rooms - an old (quite old) set and a new set. Other reviewers have mentioned that the newer ones are better - we asked at the front desk while checking in, but were told (rather brusquely) that 'standard rooms' are all in the old section. We'd booked a standard room in advance, so we had little say in the matter after that conversation All that said, travellers should be aware that the old rooms are rather poorly maintained - they have a "staying at a friend's old apartment" feel. Right from the lesser seen surfaces being left dirty to the rather grimy sink in the 'studio style' setup of the room to the 'sepia' shades of everything in the bathroom. Thankfully, sheets/bedclothes were clean and well washed. Food was just passable. The cut fruits were nice and fresh but the rest of the buffet items were oily and not very tempting. Staff here were quite pleasant and happy to help, unlike the front desk. The location is nice, on a main road - but parking can be tough to find. At the price we paid (~6k a night), you can easily find better options.

Hey all, been staying here for 8+ years,but have seen the standards go down exponentially.These guys think that they are the Boss of every guests who stay there. Never a professional hotel. You name the department and they are freaking rude. If you can't keep it up, then one shouldn't advertise as "Star rated" hotel. Would suggest the Leela or The Lalit nearby to airport. The rooms not maintained, washrooms stink, restaurant is good,

The quality doesn't make up for the money they charge. Room space was way too low on the 7th floor. The location was decent and service was okay as well. I was in a room for 2 and I just hated that they only had one key. If one person is out, you can't go in if they have the key. If you have to go outside at night while the other one is sleeping, you can't take the card as electricity in the room runs with the key. So when you go out and come back, you'll have to wake the other person up

I won't recommend this place to anyone, below are few instances which made me write this. Stayed at this place for 4 days (As I was on official trip and was not having time to switch hotels because of meetings . Lucky for them the other hotel in which my colleagues where there was not having rooms available) CONS: 1) Charge of this place is was approximately 3500 per day and as soon as you enter the room it was stinking. It was not one room out of 4 room 3 of them were stinking. We changed 2 rooms out of 4. 2) Phone was not working . It was not working for 3 rooms out of 6. Other 3 we never tried using phone for House keeping or in House dinning. 3) Dinner buffet which is not a part of scheme of Rs 3500 will cost you 635 Rs and variety given is Okay and you cannot complaint about it, but its on the higher side. 4) During my checkout the Key Card stopped working. Any sensible hotel will get the manual key to open the room but this hotel is different , they will surprise you with they way handle things. When I complaint about this to the cleaning staff next to my room he asked me to call reception post giving a try by opening with his Key Card. When I called Reception after hearing half of the conversation they disconnected the call saying they are sending someone. The next staff come with another Key Card which evidently would have not worked because the Battery of the Lock was Dead. The same staff went down and again came back with another Key card and tried the same thing. Then this guy answers me that they are calling someone from Maintenance . The Maintenance guy comes with another key card and gives the same answer that key card is not working. After wastage of 1 hr or more they finally bring a Manual key and within 2 sec the door get opened(This happened post there head manager scolded them else they played around with the key card and even said they don't have manual keys) . In this Circus I would have missed my flight but thanks to few passengers who gave way to me as I was late and my running skills and I made it. 5) Checkout: A day before my checkout in the evening i informed them that I will checkout tomorrow at 9.30 AM and post having Breakfast by 9.15 AM I updated the same thing that in 15 mins I will be coming down stairs, please keep everything ready so that I pay the bill and I will be on my way. But after the circus of my room lock and Key card when I come down stair at 10.25 nothing is ready, I asked my colleague to pay the bill and ran for my cab. Apart from other staff you people at reception needs to work a lot and learn a lot. PROS : 1) Breakfast here is awesome. 2) Staff named Amol is very polite , always had smile on his face and will suggest you with good things you can have, which always was good. 3) Every staff member comes to solve things immediately be it phone , change of room or Locks but in Hotel industry I think this all should already be taken care before allocating a room.

Great room size, looking old but comfortable. Service was good, although room service forgot to serve the order and received after reminder call after 1 hour

This is the most horrible hotel I have ever visited in my life. The walls have paint seeping off. The fridge is more than 50 years old. The bathroom pipes are completely rusted, the commode seat cover is broken and the sink is cracked and is chipped and ancient looking. Mosquitoes in the room add to the decor.

Poor standard of the hotel....not upto the mark. Dirty rooms..no towel and slippers were provided, not recommended.... better options available. Though in their description they have written the name of lemon tree however its a shady two star hotel. Not worth the money

The chef & manager regularly came & interacted with guests, checked on our wellbeing & our food requirements. I had an pleasant & enjoyable experience. As a single woman travelling I felt safe in the hotel