Kaya Clinic - Lulu Mall, Kochi - Dermatologist in Kochi, Ernakulam - Ernakulam, India

I had an extremely disappointing experience at Kaya Clinic kochi lulu mall today. I've been undergoing laser hair reduction treatments with Kaya for the past two years. However, my most recent session, which took place a couple of weeks ago, was quite different. They introduced a new machine, which left burns on my skin. To make matters worse, I noticed new hair growth just three days after the treatment. I immediately contacted and visited the clinic to inquire and show about this unexpected development. They advised me to return for a follow-up after 10 days, as it wasn't possible to perform another treatment so soon. Due to some personal issues, I couldn't return for over a month. When I finally visited the clinic today, I encountered a new doctor, and it quickly became apparent that she had a serious attitude problem. The new doctor was unwilling to listen to my concerns and failed to offer a solution. I explained that this was my seventh session, and I expected at least a month, if not a minimum of one week, before any new hair growth. The clinic's staff seemed to understand my predicament, but the doctor remained adamant, insisting that the issue was related to my hormones. However, the hair regrowing in just three days, especially on my seventh sessions and several burns on my skin, raised legitimate concerns. If this is the attitude that the clinic maintains towards its customers, it's likely that they will lose a significant portion of their clientele. I came to the clinic seeking a solution to my problem, but instead, I was met with an unsympathetic doctor who was not ready to provide any assistance. Regardless, I wish the clinic good luck with its future .endeavors, despite these attitude problems with its doctors. This visit was my last to Kaya, and I won't be returning. I will never recommend Kaya to anyone; in fact, I will recommend people not to go there.

I have been a loyal customer of Kaya for quite some time now, and I must say that their services are exceptional. The staff is always ready to assist you, and they take good care of their clients. I have been undergoing acne treatment here, and I have noticed a significant improvement. I highly recommend this place.

Service is usually good and have no complaints , however the reception staff should learn a thing or two about dealing with customers. They made me wait for 45mins and promised to give a call back once the machine was free, which was fine..however post 1 hour no calls, and on reaching out to them was informed to wait for another 15 mins... And the receptionalists are behaving as though they own the Kaya franchise - an apology would have been appreciated!

I had a great experience with the services and with Kaya team as well. The doctors and the staffs were friendly and professional. Dr Abin explained in detail about all the services. Dr Abin and Ms Megha (Kaya therapist)performed my treatment with at most care and followed all safety measures. Highly recommend.

I did a facial after doctors consultation , Dr Ebin was patient and explained everything about my skin detaily. Megha M my facial therapist did a nice job, did a relaxing message which was truly relaxing, i m happy with their service. Also the service by manager labeena was also nice .

Never ever recommend Kaya to anyone. Worst experience..I had visited the clinician marine drive..had spent fifty thousand for full body laser .in between couldn't visit the clinic..i called them .n they reassured can visit anytime..afterwards now telling packages are expired..all money wasted..n now not able to retrieve data..i would never recommend Kaya skin clinic for anyone..watch your money.. Atleast some alternative should be there wen u say that packages are expired n policy was there etc.. we spend so much trusting on these PPL.. Now they shifted to Lulu mall..doesn't mean that packages should be expired .if so you should have informed it earlier.. Services getting postponed due to covid or personal reasons. ..wat if we got sick ..?money doesn't have value ????

I've been a regular customer of Kaya Clinic at Lulu Mall Kochi for the past 14 months and has been met with sheer disappointment. The last session of my facial hair removal package, which I invested over 11,000 rupees in, left me with a major facil burn on my jawline. Regrettably, the clinic's response to my complaint has been nothing short of inadequate. They remained silent for an unacceptable duration and then had the audacity to suggest that I foot the bill for an ointment to treat the damage they caused. This experience has severely shaken my confidence in Kaya Clinic's competence and customer care. I demand a prompt and effective resolution to this matter, given the distress and inconvenience I have endured.

I went to Kaya clinic at Lulu mall kochi ,with my under eye issue and I was advised to go for derma fillers .It's a huge amount and somehow I managed to pay the amount and decided to go for fillers . I wanted to make sure the doctor who does it is well experienced and they said they have a dermatologist who comes from Chennai and that doctor will be doing it . They were just lying. The same doctor I consulted at Kaya was the one who did it . I had a worst experience with Kaya . My concerned area was my eyes and they said they are doing it for my eyes and the entire Filler accumulated on my left cheek which gives an asymmetrical shape to my face .I contacted Ms Leveena who was in a hurry to made me make the payment and she just sent doctor's contact number and asked me to contact the doctor if there is any issue. I tried to contact the doctor and he was not responding. I sent a voice clip to him and after hearing the voice also he didn't respond. It's my humble request to whoever planning to go to Kaya Clinic Lulu mall , please don't throw yourself in to an experiment room . It's your hard earned money and you yourself will be the looser . Worst place in my experience