Kaya Clinic - Lake Garden - Dermatologist in Kolkata - Kolkata, India

Highly unprofessionally managed Clinic, unlike my wonderfully pleasant experience of Kaya in other metro cities over the years. I was made to wait for more than 2 hours despite having an appointment for a facial. Many people who arrived much later than I did, were not only attended to before me, but also left before I could be attended to. Upon enquiring I was told only one room is available which is busy. Leaving me to wonder what stopped them from calling me before I arrived, about informing the situation and expected delay. Speaks volumes about their respect for a customer's time. Also, the clinic had too much commotion, shouting and no wellness/premium feel that I've experienced at other Kaya clinics without fail. It makes me wonder if Kaya's standards have degraded since I last visited the Thane Clinic, which is logically highly unlikely given the short amount of time elapsed. This leaves me with the thought that Kaya as a brand is not keeping a strict quality check on its clinics/employee behaviour and responsiveness to customers in all cities and clearly does not care much about customer experience being consistent. Highly disappointed and alienated with a Clinic I have referred to many of my friends all through the years.

Kalpana's expertise and professionalism truly stood out throughout my treatment. She took the time to carefully explain the procedure, ensuring I felt comfortable and informed every step of the way. Her attention to detail and commitment to delivering the best results were evident. Not only did Kalpana provide outstanding service, but she also made me feel valued as a customer. Her friendly demeanor and genuine care for my skincare needs left a lasting impression.

I have been experiencing Kaya from many years now and over last few sessions of my Kaya Signature Facial Therapy, which is the most premium and expensive facial at Kaya, I have experienced very unprofessional and disappointing experience. The therapy room was very congested and was constantly making sound of machines in the room. The bed around was surrounded was only machines and felt like a storage room rather than a relaxing therapy room. The quality of products have also deteriorated than much before and the facial massage was also not up to the mark. The whole experience was very dissatisfied and not worth the money! Would not recommend to opt for this branch and facial services !

My experience with Rupa at Kaya Skin Clinic for laser hair reduction was exceptional. She was meticulous in targeting each hair follicle, ensuring maximum effectiveness while minimizing discomfort. Her attention to detail and precision left me confident that I was in the hands of a true professional. Her friendly and calming demeanour made me feel at ease throughout the entire procedure, which is important when undergoing a treatment like this. I highly recommend Rupa and Kaya Skin Clinic for effective hair removal. Thank you for your outstanding service!

Nice experience here at Kaya South City.Good behaviour from all staffs.Everyone here are really helpfully including the doctor.Special mention to Anima Mistry who took care of everything while the treatment was on !

Kalpana, my therapist is amazing at what she does and is extremely sweet! I have had a wonderful experience with her and I 100% recommend. Priyanka, at the reception is also extremely warm and welcoming! Overall an amazing experience!

I highly recommend this branch of Kaya. Rupa was in charge of my laser treatment and she did a really great job. Very gentle and caring with her client.

Having been taking their services from Kalpana for sometime now. She's fantastic at her job and extremely polite and friendly. Thank you Kaya.