Kalpana Travels Pvt Ltd - Travel agency in Kanpur - Kanpur Nagar, India

Average counter Not very luxurious but on time service They never takes phone calls so i booked ticket through red bus

I had a truly terrible experience with this bus service. They changed the pickup point at the last minute and provided no clear explanation. I ended up lugging five bags alone for 1km to reach the new pickup location, which was situated over a flyover. This sudden change was unacceptable, especially when I had initially booked tickets with a different pickup point. Their excuse about the police not allowing them to stop at the original location is just not good enough. They should have the correct pickup point mentioned on the ticket to avoid such issues with customers. My advice to the bus service would be to improve their communication and update pickup points in advance on the tickets. Also, they should find a solution to the police issue if it's a recurring problem, as customers should not have to bear the brunt of their logistical challenges. Additionally, they should have better customer support to assist passengers during such last-minute changes. Overall, a disappointing experience that could have been handled much better, considering how difficult it was to carry five bags over a flyover.

First and last experience with Kalpana travels.... They charge too much and as service they provide foulsmelling blanket... After complaining... instead of another blanket the conductor provided the room fresher as a solution.... And the condition of socket was also very bad

It was comfortable journey and condition of the bus was ok type, pillow was dirty, the bed sheet clean.

Worst bus service, my bus was for ujjain from kanpur location and literally the bus was very unhygienic and seats were very dirty and staff behaviour was not good even though they were smoking inside the bus... my trip has been spoiled only for this bus service, will never recommend to anyone.. i am attaching the photo plz check and things thousand times before booking bus from this Kalpana travels...

Amazing bus service from Varansi to New Delhi it was comfortable and the staff was cooperative. It also provided a 20 min stop facility to enjoy meals at dhaba.

Worst travel agency ever travelled with. Overcrowded buses, unauthorised people ticket boarded during journey, unhygienic. By doing this they are hurting people trust. More feel like a local government bus. Save your money and time don't book here.

It was horrible experience, bus was so dirty, and when I booked ticket our drop location is memco ( abd ) but they deny to drop on our location.