JM Four Hotel - Hotel in Pune - Pune, India

Firstly nobody at the front desk picks up the call. The guy at the front desk is an entitled person who talks as if he owns the place. They will cut your call randomly when they don't want to answer your questions. If you want good customer service, do not book here. They don't accept bookings through Agoda. So we called and tried to reason with them. They are unwilling to even speak to us let along be willing to resolve the issue. This hotel staff is filled with entitled people who assume they are above all. I would suggest staying away from this at all cost. Rooms may seem good but if you never get the room that you booked, what is even the point?

This is the worst experience I ever had. I have booked a kind size bed room 2 days in prior and paid all the chareges in advance At the time of arrival, the room were not available. i was forced to take lowe category room. There is some Mr Shivkumar, who was at reception. He doesn't know even how to talk to a guest. He went away leaving the desk. I was standing at reception for 30 min waiting for a reply. it was 10:45 in the night. I was told to cancel the room and look for another hotel A big No for J M four and Mr Shivkumar

Rooms are good, but lack toiletries, clean accessories. Overall was not happy with the Hotel with the price. Only one thing was good, that was Rooms. Would definitely think twice before again going here.

I stayed in the 101 room. Hot water was not coming in the shower. And I formed management, there was no action taken against it.

The Staff is polite & helpful. I don't think I got value for money in this hotel. 1. As we entered fridge was not working 2. Shower & bat tub faucets are leaking & worst is no hot water. We had to call house keeping he said plumber had to work on it. So we did not get hot water during our stay 3. Shampoo bottle was empty we had to call again 4. Only bath towels are provided 5. No tooth paste was kept 6. Charged for 2 pax & only 1 water bottle in the room, second one will come with extra charges 7. Ordered just one plain cheese grill sandwich which was too salty with lot of chat masala in it So after we got into the room we have get these things done in spite of paying so much. I am from hotel background & have worked with hotel industry for years. So never going to visit to go through such treatment. Thanks

Property location was good but staff was very rude and dont have any manners. They charges you bomb even the rooms are not upto the mark bathroom are stinking & water for shower is of boring water.... The worst part was my friend stayed for the night as we had a sudden plan the staff from hotel kept calling at midnight 2 for telling us extra charges. The worst experience till date

It's location is very nice. Peaceful and at teh same time one can reach JM road quickly in 2 mins.

Rooms are clean and neat, good for a small conference. Food was good