Jagat Niwas Palace Hotel - Hotel in Udaipur - Udaipur, India

We came here for dinner two days ago. The location is spectacular, the service is a complete shambles and the food was terrible. We were shown to a superb table on the roof top terrace overlooking the lake. The restaurant is located in a pretty hotel with a delightful central courtyard. That unfortunately is where the good parts end. Whilst there were plenty of waiting staff, it seemed they weren't empowered to do much, ie show you to a table, take orders etc. it seemed that the manager had to do this. We waited 5 minutes to be shown to a table, c10 to get a menu and another age to order a drink. Having ordered food, this took c45 minutes. When it did come, it was a watery slop in a bowl with rice. When we asked for the bill, we had to wait for the manager to bring it. Having waited at least another 10 minutes, we got up to leave, at which point we were led downstairs to the till where 6 people were arguing about order issues. We obviously weren't the only ones. Unfortunately avoid.

It was an amazing property with such a beautiful. We booked a lake side sofa seating and it was very pleasant. We were served by a waiter named Hitesh. He was really sweet and helped us out of his way to make our anniversary dinner special

Great view and perfect for sunset. Staff need some training - ordering was slow and there was little customer service. Our food was tasty though and the view made up for it.

The property is amazing. But the staff is pathetic. I have never seen such arrogant staff. We were having our breakfast literally eating and one of your staff stopped by to say that we are closing buffet in 5 minutes, if you want something you can take. Is this the way to treat your guest? I can bet your staff can not say this to the guests who are from outside India. And this is only one thing which I am mentioning. Not to mention that food (buffet cause I think it was only made according to Non-Indians) was horrible. The person who was handling the restaurant area was even worse. I feel that you guys are only trying to impress non Indians which was pathetic. I totally regret spending my money.

I Booked a dinner at Jagat Niwas Restaurant . The food was prepared with good quality ingredients but it had no flavours. It felt kitchen took care of taste buds of foreign country travellers rather than Indians. From soups till the main course everything was under spiced. It doesn't need to be packed with spices but atleast it should have right flavours. Thank you.

very bad service from staff on all fronts. they do not inform that cars cannot come to hotel... we have to stop way back and take auto to reach the hotel. asked for water bottels in rooms, a couple of times.. they did not provide as water from glass bottel smell is coming. Hotel and rooms are nice, live music ... they have to improve a lot in service. food is good. Bath room should have been better ...

This is a amazing property on the banks of the lake. You should choose a lake facing room which gives you the feel of being in the lake. They have ethnic sitting arrangements in each room with round pillows and low height tables. The antique shops on way to hotel have a amazing variety

Our least favourite hotel that we stayed at during our 3 week trip to India. This is an absolutely stunning hotel with incredible views. But the staff and service ruin the whole experience. Everything was dirty and covered in dust. In 2 nights that we stayed there we did not receive any housekeeping. And upon arrival had to ask for towels because our room had none. The drains in washrooms smelled liked sewage. And unlike every hotel we stayed in India they do not provide bottled water and expect you to drink their "filtered" water. I did not bother with their swimming pool because it was also dirty and was more of a size of a hot tub, not to mention directly facing the restaurant (which is open to the public) so anyone dining there would have a full view of anyone in the pool. Service was incredibly bad. Staff seemed unhappy to be there and to have guests stay at their hotel. The front desk was extremely unhelpful and gave us wrong information about boat tours. We inquired multiple times and were always told all tours end at 5 pm in the entire city. Meanwhile at 6:30 I see boat tours outside our window. They seem to only want you to take the hotel's own private boat tour. The phones in hotel rooms are useless. And apparently are only for communication with front desk. Many restaurants that we wanted to go to required phone reservations and we could not even do that. Lastly, apparently the hotel provides complimentary tuktuk service which no one at the hotel bothered to inform us about. We only found out when we had to search our reservation details for check out information. Overall we could not wait to leave and I don't recommend staying there. If you like the aesthetics of the hotel, just stop by for the restaurant on their rooftop.