IntrCity SmartBus Lounge - R.K Ashram - Travel lounge in New Delhi - Central, India

I had booked a bus from Delhi To Katra and it was an awesome experience, The bus condition is well good and new, Staff behaviour is also very nice and I feel smooth driving entire journey.

Lengthy post ahead! This review is for Delhi to Pathankot sleeper bus 9.30 pm from R.K ashram lounge. First let's talk about the " lounge" - The condition was pathetic of this lounge , washrooms were dirty seats were not clean . Now let's talk about the bus - Pictures of the bus was opposite to what they show in their website. It was some cheap low class bus with dirty cabins. Glasses were making noise whole night with pathetic suspension of the bus did not allow us to sleep . Charging point was not working ,ac vents were broken. I am attaching pictures for the bus ,make your decision wisely for this Delhi -Pathankot-Katra bus . They have charged 2700 for this bus . Lastly also have a look at our trolley ,how they have kept it in their bus We will never suggest anyone to use these intrcity smart buses to anyone. Just compare these pics with what they show everywhere in app website and other medium of advertising.

I am writing to express my extreme disappointment and frustration regarding my recent bus journey with your company. Unfortunately, my experience was far from satisfactory due to several issues, including a non-functioning air conditioning system and uncomfortable seats. Firstly, the lack of air conditioning on the bus made the entire journey unbearable. The temperature inside the bus quickly rose to an uncomfortable level, causing extreme discomfort for all the passengers. This lack of proper air circulation not only made us feel suffocated but also posed potential health risks. Additionally, the seats on the bus were extremely uncomfortable, making the journey even more unpleasant. The cushioning was inadequate, causing pressure points and backaches for passengers throughout the duration of the trip. Sitting in such uncomfortable seats for an extended period of time was not only physically draining but also negatively impacted the overall experience. As a paying customer, I expected a basic level of comfort and functionality during this bus journey. It is disheartening to think that these issues were not addressed or resolved before the journey commenced, compromising the comfort and well-being of the passengers onboard. I kindly request that you take this matter seriously and address the following concerns: 1. Improve the maintenance and functioning of the air conditioning system on your buses. Proper cooling and ventilation are essential for the comfort and safety of passengers, particularly during long journeys. 2. Invest in more comfortable seating arrangements. Good quality cushions and ergonomic design will greatly enhance the passenger experience and prevent unnecessary discomfort. 3. Enhance the monitoring and quality control of your services to ensure that passengers are provided with a comfortable and enjoyable travel experience. I understand that unforeseen circumstances can arise, causing temporary inconveniences. However, basic comfort and functionality, such as air conditioning and comfortable seating, should be considered non-negotiable for a reputable bus service provider like yours. I hope that you will address these concerns promptly and take the necessary steps to prevent such issues from occurring in the future. I trust that you value your customers' feedback and will work towards improving the overall quality of your services. Thank you for your attention and I look forward to a prompt resolution.

Was great. Except they wouldn't allow you to keep your luggage in the station regardless of how long you have to wait for pick up. Reached the station at 3 PM. The ticket was booked for 9:45 yet I couldn't even leave the station to have dinner because of my luggage. Staff didn't want to take responsibility in case of any loss. Other than that Service was great..

First time traveling with Intricity, overall a good experience. A single sleeper is a bit congested if you are a little heavy or broad. Double is lit, I travelled in that one as well and it felt lying flying in first class.

I have been user of Intrcity since 2019 it's estn year . Have done more than 30 trips with 60+ head counts. I by mistakenly booked a ticket for same day instead of next day. I realised my mistake in just fews seconds after transaction.. I cancelled it quickly, tried to talk to customer care for a humble request for refund but nothing happened. Intercity if I am your valuable customer may be among top 10%. Refund my hard earn money or you will lose your valuable customer and you no CAC is high

Amazing experience! The guy Rohan singh rawat at the night shift was really helpful. Hot chai & coffee was available free of cost. Rest packaged snacks were available at MRP. Restrooms are were cleaned. Lounge was big enough. Timely announcements were made.

Lounge opens 3:00 PM and have good seating arrangement with friendly staff. AC environment is good to relax and wait for your bus.