ICICI Prudential Life Insurance Company Limited - Insurance company in Kochi, Ernakulam - Ernakulam, India

Situated in Ravi arcade near the MG road metro station at Ernakulam. The staff at the counters were helpful for the cause which we met them. Parking is a problem as the security didn't allow us to park infront of the Ravis Arcade complex, they said its reserved for the customers coming to the other outlet situated in the ground floor.

I suggest for savings protection insurance, its guaranteed, i have taken 1, it's been 10 yrs and i have got the bonus amount this month... So it's trusted

most fraudulent practice of printing different name on policy and their records showing different name or spelling apart from this lots of harassment even in the case of policy number being 7 digit or 8 digit

There is no four wheeler parking for this office. Very limited parking space even for two wheelers. Customer care service needs improvement with respect to being knowledgeable and promptness in processing settlements. Spent lot of time just for one purpose.

The Kochi branch (046) does not have car park. There's a big empty car park for the building but reserved only for the mcdonalds outlet there. There's no place for customers to be seated in the branch while waiting except for 3 people. The staff don't bother about the customer experience. There is no telephone number available except for the all India number which is cumbersome. When a policy becomes due or needs to be closed, the waiting time is 10 working days. All these and more amount to an impersonal and bad customer experience according to me., and the worst thing is that they're fully aware of all these and don't care. If anyone wants to experience a lethargic, unresponsive and redtape experience, they're fully programmed and organized to give it to you. Go for it!

The place has zero parking for customers where there is plenty of parking space available for other offices. Please see if you can keep at least 3-4 slots for your customers. I'm sure the employees has their own parking space. Other than that the service offered was very good and the staff was very helpful and catered to all our queries.

Absolutely horrendous experience. I went there to surrender my insurance policy. They wasted my time by saying my signature from 15 years back isn't exactly the same as of this year. When the world has moved forward and with technologies like fingerprint to authenticate whether the person is the same, these uselesses are insisting on signature. I had to create a ruckus to get things sorted out. The stupids at the ICICI Prudential headquarters should be given a slap for sticking to such customer unfriendly policies. Garbage customer service, disgusting. Change and innovation is constant, those who don't change according to times perish. Heard about Kodak, Polaroid and all?

You have to park in nearby pay&park areas aand walk. Staff is generally nice. For non ordinary settlements there could be lack of instructions resulting in you visiting them multiple time.