ICICI Bank Ranchi-Branch & ATM - Bank in Ranchi - Ranchi, India

1. New location of bank is not updated. It is now in PP Compound opp to SBI bank. 2. The proactiveness of the bank employees is dead. It was not so even 02 yrs ago. They were forthcoming and proactive. Now they are just dead. Not interested types. 3. Severe Lack of knowledge of the employees !!!! 4. Lack of willingliness to reach out to people. 5. Do not offer even wealth customers a glass of water or a cup of coffe which used to be served before. 6. Smile has vanished from their faces. They look gloomy, sad and disgruntled just like any pathetic govt bank.... sad to see the condition. 7. Visited on 07 Jun 2023.

Bank with very bad service. No responsible officer is available at the bank. This branch of ICICI Bank is worse than government banks. Here all the work is done on the basis of personal relations, otherwise you will have to waste your time by standing up. Branch does not own any phone number. No one will pick up the phone whichever number is provided on request. I don't do any transaction from this branch even after being a privileged customer of this branch. That's why the public is requested to neglect this branch as much as possible.

I had been here during the lockdown time and one of the staffs and also the guard don't know how to talk to the customers. Despite the customers waiting over the queue they have time for all the unnecessary works and pay no heed to the priorities as advertised by the bank. The staffs working here should know the thing that people don't come here for just hanging out, specially during the Quarantine days. So if they are coming there must have been some needs which brought them there.

Main branch. Lots of working counters. HNI/Privilege costumer handling is good. Helpful staff. I recommend if some urgent work is to be done, please visit this branch as others may have link down or some other issues.

The staff behind the cash counter is very slow, and lethargic. Take a piece of advice, and rotate her for some other task. Why do the person sitting there, have to keep getting up after few minutes every now and then. Thus, the customers have to wait longer. Please look into.

Bank is good, but the staffs here are lazy, they take almost 15 mins to take cash deposits.. they don't maintain the deposit machine good, so its regularly out of seevice... Update: They are pretty slow in account opening too, they almost took 10 days to open my saving account even when the process is all digital...

Worst experience of customer support. I suggest people not to invest in this bank as it is the worst in service.

The branch is open from 8am to 8 pm making it suitable for working persons.