My family and I booked two rooms with breakfast, anticipating a comfortable and enjoyable stay. However, the reality fell far short of our expectations. The breakfast buffet was a major disappointment as the food served was stale, and the bakery items lacked freshness. The limited food options available were not only insufficient but also failed to meet basic standards of taste and quality.
Additionally, the room service experience was frustrating, with items taking an unreasonably long time to be delivered despite multiple calls. A particularly frustrating incident was the delivery of tea, which took an hour and was, unfortunately, bitter, leading us to discard it.
One of the most significant issues, however, was the miscommunication regarding the inclusion of breakfast in both rooms. While booking, due to an oversight, the breakfast option was unintentionally removed from the second room when adding triple occupancy. Although the front desk executive confirmed the inclusion of breakfast during check-in, it was not clarified that this applied to only one room. At the time of checkout, I was shocked to be charged an additional 3000rs for the other three members, leading to an unexpected and unwarranted expense.
This miscommunication, coupled with the overall disappointing experience, has left me regretful about the 23k spent for just a one-day stay. I believe that such issues not only impact the guest experience but also tarnish the reputation of a renowned brand like Hyatt.
In light of these concerns, I urge you to address the issues of food quality, service efficiency, and most importantly, improve the transparency and clarity of information provided during the booking process. It is my hope that by bringing these matters to your attention, future guests can enjoy a more positive and seamless experience at your Amritsar property.
I stayed at the Hyatt Regency on my recent trip, and it was fantastic!
The hotel staff was really friendly and made me feel welcome right away.
My room was super clean and comfy. The bed was so cozy, and I slept really well. I also had dinner at their restaurant, and the food was delicious and amazing!
The hotel's location was perfect for exploring the city. Overall, it was a great place to stay. I want to thank everyone for making my trip awesome. I'll definitely come back.
Hotel is at very good location, next to a mall and approx 6 km from Golden temple.
Hotel is in heart of the city so there is no view. Rooms are normal size with all required facility.
Breakfast was having wide variety with good service.
Very good experience with Hyatt Hotel Amritsar, this place is too much neat and clean. Provides luxury stay and good food. Security arrangements are very good. Staff is very sincere and cooperative.
Hyatt Amritsar has been my choice for the past 10 years. I think it's dated and very little has changed or improved. There is just one outlet selling clothes. Maybe it requires refurbishment. There was a staff admonishing 2 other staff members next to us at the reception counter as we checked in. It should have been done privately. Food is ok. Again, more choice could be offered.
Finally, parking is another experience, especially to get to the lobby. There should be a no honking sign.
I recently went on a short trip and stayed at Hyatt.
Stay was good. Nice experience. Good location distance from airport and to plan city site seeing.
Dining , ambience is well maintained. Food is very good. Staff well mannered. Overall a pleasant stay. Thank you
Rooms were old and musty and not really properly cleaned, but I like the location - only 20 minutes from the airport. Hands down, the best part of our stay was the DINING! THE FOOD WAS AMAZING. We especially appreciated the chef who came out of the kitchen to greet us and make special order food for us. The food tasted homemade - the best food ever!
A great hotel located in the Holy city of Amritsar, east access to the Golden Temple, highway etc. Adjoining is a mall so everything is available. A good place to stay.
Hotel team are so cooperative and good behaviour, hygenic food and room... all things are good
Safe parking
They also have kitchen food was so tasty
Highly recommend
I with my family had stayed in 1st week of April 2023. Excellent location near Golden temple & Jalliwanabagh, nice neat & clean room, budget friendly, service is good & staff was very supportive. Mr Amrik Singh Bindra, Manager of the hotel nicely gui
I had an exceptional experience during my recent stay at Hotel Elite Amritsar. The hospitality was top-notch, from the warm welcome at check-in to the attentive service throughout my stay. The room was not only comfortable but also immaculately clea
I stayed here for one day. The rooms were absolutely neat and clean.
Mrs. Seema at the reception guided us quite well. She treated us nicely. They have a very supportive and well managed staff. They have a 24hr cafe which makes it more amazinggg. The
I had a good sized room, the staff were extremely helpful and friendly. The room was vry clean nd fresh, good facilities with a nice of complimentary water bottle nd the main thing is it is vry nearby to gurudwara sahib (golden temple) 2 mints walkin
Our stay was incredibly comfortable. The rooms were impeccably clean, and the hospitality shown by both the hotel staff and Mr. Navdeep, the owner, was exceptional. From the moment we booked from the USA until our check-out, Navdeep went above and be
Rooms rent and actual room both were justified. Service by staff was pleasent, good to speak and also welcoming. Location is perfect walk to golden temple.
The first visual of the temple gives you goosebumps since you feel you are part of history and something bigger. Besides the beautiful grandeur of the temple, the real beauty lies behind the walls in the kitchen where thousands of meals are prepared
Wonderful trip organised by Destin India Travel Services.
We recommend to hire their service.
Special thanks to driver Jagtar Singh.
Neat & clean cabs, Fully sanitized, polite & professional staff.
Dr. Rajesh Sir is very skilled ENT Surgeon and very humble man. He owns a top notch centre in Amritsar with excellent service deliverance. I have had an outstanding experience. Very effective and truthful counselling is done before performing any p
What a beautiful, serene place this is. It filled me with awe, not just the buildings, which are breathtaking, but with their serving free food, without any discrimination, to around 100000 people per day. Everybody is welcome to eat there. We did
Our stay at 5 States Resort was really good. All the staff were really helpful and hygiene was maintained. I would recommend people to stay here and enjoy the property. There lawn and pool area are must to be enjoyed.
