Hyatt Pune - Hotel in Pune - Pune, India

Had an awesome experience at the Hyatt Pune. The location is perfect (everything is easily accessible). The staff is awesome, friendly and warm. The service is prompt and excellent. The breakfast buffet spread was extensive and delicious. The pastries they make at their in house bakery are also delicious. The gym is decently well equipped. The pool is very well maintained. Had a great experience overall. Kudos to the team!

This hotel should be stripped of its 5 star rating. Other than the opulent lobby and restaurants, it lacks anything worthy of a 5 star be it the rooms or the staff especially the reception staff. The arrogance and indifferent attitude of reception staff is something of a novelty in hotels of any rating. They just handed us the keys to our room and we were left on our own to find the floor, room or the amenities in the room. The room was badly designed and dirty and dingy. There was dirt on lampshades, below the bed, and on other surfaces. The rooms face each other and the glass is transparent so leaving curtains open meant others could see into your room. There is basic frosting on the bathroom toilet window so you can see others in various stages of dressing or undressing unless the curtains are closed. Again closing curtains led to a dark dingy dirty room. There is no list of numbers to call in the room. We randomly dialed guest services or in room dining. Service is very slow and pathetic. The TV is small and lacks any viewable channels since almost nothing is subscribed to. The TV in our room was not working. Had to call multiple times to have some one take a look. Turns out set-top box was not working. There was barely lukewarm water to bathe. Complaining didn't result in any change. AC works well except they shut it off at night so a cold room becomes hot in the middle of the night waking people. The restaurants are good and staff there is polite, helpful and courteous. The breakfast buffet is vast but lacked variety on a daily basis. Food is good. Again reception staff was unhelpful when I wanted to extend my stay for a day although they had rooms available. They told me they have centralized booking and I can't book at the reception although I was already staying there for 3 days. Next day I saw them processing a booking on the counter but I had to book online. This is the most ridiculous answer I have heard at any hotel. Check out was incredibly long due to being stuck with an arrogant slow brainless staff. Took her hours to print my bill. She reprinted because apparently a bill I asked another staff to save went for recycling in less than 24 hours. She even had the audacity to ask me for feedback and rating although she could see I was in a hurry and my husband was waiting and calling impatiently. We are not rude people so I kept asking her to politely expedite and being nice I gave the hotel a better rating than I should have. The honest opinion is this is a third rate hotel with poor management and a reception staff that needs to be stacked immediately. They have majority corporate clients but honestly corporates should not waste money here instead try better hotels nearby. If you are traveling with family or personal visit, avoid this pathetic place and save your money and time.

The rooms are adequate in space however well maintained. The bed especially was perfect not too soft like most places. Service: It was good when compared to many other hotels however they never replaced the used toiletries and I had to call each time. Otherwise the staff were very friendly and helpful. Breakfast: Breakfast was a full size one with many live counters and the taste was good too. They have 3 restaurants and food is tasty however I found all the services to be very expensive, maybe it is normal for a hotel such as this.

We limited seat conference in Hotel, very good experience. Hotel ambience is very good and corporate. Hotel management is very helpful in many arrangements. Hotel staff is very supportive. Food was good and in competitive pricing. We had stay also and room is very very good and clean. Hotel is located in prime area of Pune. Enough of Parking was available. Over all nice experience.

The room I stayed in was spacious, clean and comfortable, with a luxurious bathroom and all the necessary amenities. The food at the hotel's restaurant was delicious and beautifully presented, and the breakfast buffet had a great variety of options to choose from. The hotel's location is also great, with easy access to shopping and dining options in the area.

Dear Mr. Singh, I appreciate your response to my recent feedback. I must emphasize that the food quality was below expectations, and despite requesting water multiple times, I did not receive any assistance. I hope these concerns can be addressed in future visits. Thank you for your attention to this matter. Sincerely, Sanskar

The hotel is situated on a busy main road of yerawada. It's quiet inside, but the moment you open the windows you'll feel the chaos. Food was okay at Cafe 80. Service was good. I liked the overall ambiance at the cafe. Few items in the healthy starters section didn't feel fresh at all ( unpleasant smell was coming), in terms of variety of deserts, it was limited.

I don't understand why they call themselves as five star hotel. I feel room size of oyo hotel will be much better than this hotel. Front office staff is not at all cooperative and felt some arrogance. Overall I will suggest never choose this hotel for stay. Far better options are available nearby