Hyatt Centric Janakpuri New Delhi - Hotel in New Delhi, Delhi - West, India

Horrible hotel spoiling the name of Hyatt. Staff behaviour is rude and they are so dumb that you have to explain 10 times the same thing. Lifts hardly work and the funny thing is wifi was down for 4 days.. can you believe or heard that a hotel wifi is down for so many many days and they say that they have no idea why it is down. Rooms stink. Old towels and even to get those you need to wait for 1 hour and make multiple calls. Checkout experience is horrible. I could only see people shouting at the staff. Worse than a 1 star . If you people want a good stay, please look at some other hotels but don't even book here by mistake. You will regret it. If I had an option to report to any government authorities, I would definitely do it.

An amazing place for when you want to get out of the busy tourist areas and experience some real tranquility, beauty and really spoil yourself. The location is beautiful and definitely off the beaten path, you won't be bothered by salesmen, traffic or loud music at all. Bring good company or a good book and enjoy the serenity.

We have visited the hotel last week and we have stayed there for two days. The postive thing is room was very spacious and the location is easy to access,just near by metro station. But the service from receptionist was not satisfactory.She didn't even looked at our face. One light in the room was not working and they were not kept tooth brush kit in the room. The room service food options were very less. Breakfast was good and restaurant service was also acceptable. More over we were instructed to pay the extra amount for late check-out to receptionist's personal Gpay and the same felt odd to us.Over all the service was not upto the Hyatt standard..I am giving 3.0 rating for spacious room and breakfast

The property looks good from outside, but once you check in, you discover that the rooms are not well maintained. The floor creaks, the bathroom fittings are blotchy or non-functional, in-room fridge, menu etc. is missing. The wifi was down during my stay. Simply isn't enough value for your money.

Good option for business meeting. Breakfast options are amazing. Few issues I found like. No shower curtain in my room and also no floor matts to wipe after bath. Resulting whole washroom and room floor get water stains. Rest everything was perfect for stay and comfortable.

Being one of the star hotels of the city, there is an expectaton of class and standard from the hotel, which is actually missing. Many banquets offer more facilities and have better ambience. Most annoying is the approach and entrance for any visitor attending a function hosted here. Parking space at the top is scanty and the valet parking is a dingy unmaintained messy place. The owners of the hotel keep changing but no one has made an effort to give it a facelift or improve any facility. The parking in the basement does not even have a lift for the visitors to approach the lounge area. Food preparation is fine but all the serving staff looks to be tired and lacks any enthusiasm. They don't seem to be well looked after from their low expressions. Overall, not to recommend.

Dans l'ensemble une bonne experience. Le personnel est pour la plupart tres aimable. Je deplore cependant la vetuste de l'hotel. (Ascenseurs casses, pas ou peu d'eau chaude, chambre a peine propre..) Je doute serieusement de la cinquieme etoile. Ce qui est dommage quand on sait qu'il s'agit du groupe legendaire Hyatt. Le restaurant est le point positif. L'emplacement reste ideale, proche du metro ligne direct pour nombre de point d'interet et accessibilite aeroport correct. Bon rapport qualite - prix.

I am baffled to know how this is considered a 5 star hotel. The whole 6 nights we were there Wi-Fi was either down or sporadically working but extreamly patchy. The staff never provided updates on the status and just keeps stating that they had IT problems, with not expected completion date or news throughout the entirity of the 6 days. Also the lifts are shabby and poorly maintained, buttons and swipe readers damaged. Doesn't quite feel safe. Generally the whole complex is poorly maintained, power sockets are loose, shower head pipes not sealed and moving, lights flickering, mold on walls etc. Most of the staff were friendly and helpful but apart from that it was not a pleasant experience at all.