HP World - Computer store in Egattur - Chengalpattu, India

One of the best service experience. Aaron went extra miles to help me. He was proactive, empathetic. We don't see this kind of customer service anymore. I am happy and satisfied. HP world Marina mall is a place I will visit again and trust for any of my computer related issues. Highly recommend this branch for all your services. If you are looking for a personal and careful attention to things you might not even know you need help with, then this is the place.

It was a good experience with the whole team especially ARUN was good at receiving and make us feel good clearly listen to our problem and short it out as soon as it is possible. Service was very good .

Experience too good. Sales person approached in kindly manner and explained all the specifications in detail. Special thanks to Gopi to deliver it successful.

My first impression about this showroom was wow. Everything was nice and good. Staffs are warm welcoming and friendly. I went for a Ram upgradation for my laptop. They explained clearly about everything aspect of that and did upgradation for quite affordable and perfect price. I had another registry error in my laptop which they couldn't rectify in 2days and asked for more time which I didn't have and later I did it myself. Other than that, I was very satisfied and happy with their friendly service.

The reason that I purchased in showroom instead of online is only for service and HP support assistance. But I didn't get that in this case. I purchased an HP Pavilion 15 laptop from this showroom on July 16th 2023. In few days I noticed that battery is draining so fast and contacted showroom.They asked me to bring laptop.On 6th August when I took laptop to showroom they did some troubleshooting and asked me to do windows update and bring back next day. The next day seeing the issue they told they won't do anything to fix and asked me to get online support. At this point I regretted a lot for not going for online purchase. After that day I pinged HP WhatsApp support, they asked me to do trouble shooting same as showroom person told .I requested a technician to inspect, but they denied. I myself was doing these troubleshooting for several days losing my working days . I got fed up and used "call me back" option in hp support. For their turn they also played with me to do same troubleshooting. Finally after 2 weeks of calls they took Battery's IDR report on friday 18th August and accepted that the battery is defective and told me than technician will arrive within 48 hrs.. On Monday(21st aug) I rang back and asked for the status then only they have initiating the technician request and told me to wait for another 48 hrs. I asked for Laptop replacement but they denied right away. On Tuesday(22nd aug) a technician from Andhra Pradesh called me and I found out that HP agent mistakenly entered my address. I myself called them and instructed to correct. On Wednesday(23rd aug) a vendor called me and said it will take 4 to 5 days to receive battery,after that only technician will be initiated. I called hp support and demanded immediate laptop replacement. They said they have escalated the issue and superior will call in 30 mins and I postponed all my office works and waited till midnight and received no call. Today(24th aug) I myself called and explained all the story to another new agent and they promised that I will be receiving another call shortly and I am waiting...ah the never ending saga.. Why can't HP just replace the product when the defect is critical and obvious. I learnt that atleast online purchase will save you some money and HP Support is horrible as hell . If you are buying an HP then Allot an hour everyday to have call with support. Update 1(8th oct 23) : I got a laptop replacement and the new laptop also having battery lasting issue.. After 3 weeks of HP support, service person took IDR logs and claimed battery is normal. HP support literally said Pavilion's Battery lasting for 2hrs 30 mins with minimal usage is completely usual...Man, There is definitely a serious issue in this model.

Products Display was awesome.... Sales Executives were so friendly and understanding my needs.... Gopi and Manikandan were so friendly and made my purchase lovable!

worst customer service you can get. They dont know how to handle a customer not at all knowledgeable about any product and after sales service

Arun is a professional with excellent technical and interpersonal. Happy with the great service!!