Hotel Waterfall Paschim Vihar New Delhi - Hotel in New Delhi, Delhi - West, India

It was a good experience, especially with the manager Miss Rupinder. She was exceptionally helpful and cooperating and helped in every possible way during our stay for the marriage function of my son. I would recommend this place though the service was slow, especially for waiters and few other issues but overall the experience was very very cooperating and nice and I recommend everybody. Thank you Rupinder stay blessed

I have never experienced such a hotel where you had to demand and not get hot water for bathing from their centralized geyser for 13 different times in 2 days in a Delhi's winter and they would say that it would add to their electricity bill as they only do it at 8 am in the morning

This hotel does not care about customer's privacy. As a couple everyone want that the hotel should have strict privacy rules. We were in a situation that someone opened our room's door without our consent. Hotel staff was unable to find that person, even there were cameras installed in every floor. Hotel manager comes with the camera recording after 15 mins and was saying that no one has opened the door. Seems like they were trying to hide someone. He was arrogant and blaming that we are lying. THIS HOTEL IS NOT SAFE FOR COUPLES. A hotel charging 2300-2500 per room has pathetic services. Don't waste your money, they do not care about customer service!!!!

Awesome place.. Food was delicious and services were also very nice... We booked with Ms Rupinder Kaur she is such a kind person.... She managed everything according to us and also in a reasonable cost... Such a gr8 experience I will give 5 star to the service and food all the guest were so happy and so we Thank you for the help to make a memorable day

Services were awesome. I like all services quality of food also very good room are hygiene and staff service all very good .provide all type og facilities and treat me like my family member in future I visit again and recommend my all friends and relatives. .

The worst experience I've had with hotel staff was when I stayed at a hotel in the middle of nowhere. The staff were incredibly rude and unhelpful, and they seemed to take pleasure in making my stay as uncomfortable as possible. They refused to answer any questions or provide assistance, even though it was clearly their job to do so. It felt like they were actively trying to make me feel unwelcome, which made for an extremely unpleasant stay overall.

Enjoy stay in waterfall hotel excellent stay and support from staff it is located near to office breakfast experience is wonderfull .. room services is very helpful .. specially Thanks to room services captain. I recommend other to stay here for your upcoming trips..

Stale food, very bad service when asking for without sugar tea coffee for diabetic people always sugar is added. No wifi. Other people who visit here are drunkards and bangs the door make too much noise in the night. This hotel is not for families only for drunkards. Worst experience