HOTEL VARUNA - Hotel in Varanasi - Varanasi, India

The stay was good and I faced no problems overall. I booked premium rooms and they were well maintained and clean. although the room size was small but atleast it was well maintained. Few things that can be improved - I ordered room service (Food) and it took more than 45 minutes for it. Also, there was one dental kit and one towel and I had to ask for one more. It should be already present in the room. Buffet breakfast was not good and can be better. overall - The experience was good, clean rooms, nice bathroom.

Thank you for bringing this to our attention. We deeply regret any confusion or inconvenience caused by the discrepancy in the number of rooms indicated on your guest voucher. We understand the importance of accurate and transparent information when it comes to reservations. We apologize for any frustration or inconvenience this may have caused during your stay. Our team is committed to ensuring a seamless and pleasant experience for all our guests, and we take your feedback seriously. To prevent such issues from happening in the future, we will be reviewing and enhancing our booking and voucher issuance processes to ensure accuracy and clarity. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We value your patronage and hope to have the opportunity to serve you better in the future.

They call it a 3 star hotel...they are not even near to one star. Just by having ample space and a few rooms doesn't give you a right to proclaim your hotel a 3 star property. You guys don't have a lounge area to make your guests feel comfortable who are arriving early to the hotel. Your rates are touching heights as if you are a big branded one. I am at a situation where i needed an early check in for at least 1 room but due to non-availability it couldn't happen. There is no place to sit or to get comfortable rather than a half completed reception area with just one sofa lying there. The reception staff said you have this place to settle down. One has to reach the dinning area after passing through that small smelly passage. What a welcome this hotel can give you!!! Calling it a 3 star property! Nonsense ! Suggestion to the owner, kindly go through the guidelines for maintaining a three star facility hotel.

It was a wonderful trip after a long time with family and I went there from Agra by own car. The hotel had a good and secured parking area, the staff were well manned, coordial and helpful. The hotel was very near to the city centre and staff were quite helpful in helping us make the travel plan. The rooms were cozy and clean and the service was quick.

It was a wonderful trip after a long time with family and I went there from Agra by own car. The hotel had a good and secured parking area, the staff were well mannered,coordial and helpful. Housekeeping services are very nice.shweta was very helpful girl.

Most pathetic hotel. Booked a superior room through make my trip. MMT is fooling the customer after saying to call us if you find any difficulty in hotel, but they are supporting the hotel only. Please do not trust on the amenities they have mentioned on E-mail. Room size is very small, water problem in washroom, door was not locked initially. Hotel staff is very rude particularly on reception. No lift in the hotel. It is not suitable for senior citizen. Room service is very poor. Every time we need to call many times for water. Rates for food is very very high. Not recommend to anyone. You are wasting your money if you are booking in this hotel

Very small rooms. It's not what it appears in the pictures. There are no cabinets to store your belongings in rooms. Room service is also very poor. Response from reception is very unprofessional. It took the more than 1hr to bring tea to the room. Not worth the money. Better alternative availables nearby.

Terrible service. First they cheated us by giving us a two bed room after we had paid for a three bed one. Then after calling multiple times they sent a mattress. There is no clear path to rooms. Have to go around back ways that stink to get to your rooms. Restaurant experience was worse. Getting even a glass of water is a long wait. About 30 mins. Starters come to table unprepared and after the meal is almost over even when they were ordered first. And during all this no matter how many times you ask to see the staff and manager they disappear completely. NEVER BOOKING WITH THEM AGAIN.