Hotel The Royal Shelaton by levelup hotels and resorts - Hotel in Amritsar - Amritsar, India

Rooms and washroom are dirty, not ventilated and have weird smell of dampness, they are way different as shown on OYO site, they have kept worst rooms for people doing online booking. Staff denies any facilities mentioned on OYO site and always ask to contact OYO for any support. Would not recommend this hotel for family stay at all.

Easy to reach location clean n clear room and especially wash room... Hot water also available in bathroom... All good

There is an old fox lady on the reception counter. I ask her charges for 2 days stay( specialy mentioned timing with date..also for check in-out) .she demands for 3000rs.and online price is also around 1500rs for a nght stay. bt,at the the time of check out she demands for doubl.n said 3000 for 1 day. Hotel atmosphere is strictly not suitable for family stay, a group of boys always remain their,openly drink on lobby area. Room is ok, but no t.v signal. Light also gone. No any breakfast or other service is 3000rs. Never ever recommend this hotel again.

Stayed during the month of October 2021 for 3 days. Rooms are pretty clean and neat. Bathroom were also clean. The room where we stayed had some Air-conditioned issue. The staffs were Hospitable and friendly. In-house food was Good and Room service was very slow. Need to wait minimum 30 to 40 min once ordered for Room service. This place is located in the busiest lanes of Amritsar. From Airport it's quite far but from Bus stand it is easily accessible. We can reach the hotel by walk from Bus stand itself. Hotel staffs are very helpful in assisting to carry luggage to the hotel. The Help Desk staff are really helpful in getting Auto/Taxi for local site seeing. Good Hotel for solo/couple travelers. Overall the Stay was Good. My Rating would be

Very poor service & overpriced All the bedsheets are dirty Tv , locks , ac not working properly

It was a worse of the worse experience living at this hotel. I have been travelling for so long but never had such experience. - The guest services are below the satisfaction line for sure. - Room was not clean. Pillow covers, blankets and bed sheets needed a deep cleaning. - I saw a RAT in the room. - Blankets and cushions were dirty and unwashed. - Even everything was inclusive, No toiletries, towels or supplies were provided, until asked. After requesting, the towels provided were like 20 years old and had stains on them. - Breakfast and water was included in the booking but it was not provided until asked 4 times and for the breakfast they only had 2 options, paranta or bread toast. Sadly, they ran out of breads. - The hotel does not have any system, guest servies or professionalism. - bathroom shower, soap dispensers and toilet seat were broken. Bathroom needed a deep cleaning and repair. - unfortunately, I hate to leave this review but I will never recommend anyone living here at "The Royal Shelaton", near Bus Stand Amritsar. - I hope they come up with some improvements and a system in future.

Highly recommend to any traveler coming in Amritsar for a visit.. we have stayed over here with a very pleasant experience. From the people who manages to all hotel staff, everyone are very friendly and helpful. I don't think you will find any complaint over here.. thanks Akash and entire Shelton team for making our stay.. nice and good

Very poor service ac not working tv not working water problem no wifi