Hotel Swarn House - Banquet hall in Amritsar, Amritsar Cantt. - Amritsar, India

I recently attended an event at the Swarn House banquet hall that had impressive amenities and a helpful staff. However, reaching the venue was a bit challenging as it was located further inside from the main road. I believe it would be beneficial to enhance accessibility for differently-abled individuals by adding features like ramps and designated parking spots. The staff members were generally accommodating and responsive to most of our requests. However, the tipping culture was a bit disappointing. We decided to offer a bulk pot of gratuity to be divided among all the hardworking staff members. Unfortunately, we encountered a situation where staff from different sections kept approaching us individually, demanding their share. This felt intrusive and encroached upon our privacy. To address this issue, I would suggest that the management consider implementing a common tip jar. This way, guests can happily contribute to a central pool of tips, without the need for individual staff members to approach them. It would create a more seamless and private experience for both guests and staff. Overall, the banquet hall provided excellent amenities and a helpful staff, but there is room for improvement regarding accessibility and the handling of tips. I hope my feedback can be considered for the betterment of future events and guest experiences.

No taste of any food , not even dal makhni is tasty , service is too slow, can't recommend to others

Good great taste Special Homemade Chicken But napkin quality to be improved

Untidy rooms, unhygienic breakfast, n unclean & smelly washroom...... Inshort not a place according to accommodate.... Tarrifs are too much high according to their service. Unsatisfied....... If dealing with customers service then need to come up to Customer expectations, if u r charging for something.

Not good place to attend a marriage or function. It's small hall meant for a gathering of 50-70 people. Service is not all that good, though the ambience inside is pleasing. I will suggest this place only for small parties and get togethers for small number of people.

Overall food was good. Actually it was fresh. But we were having a few options.

Hotel owner Sunny is simply a cheater who try to rob you in every possible way. We booked the hotel online through booking. Com but after going there he provided us a very small room which we would never stay. Whatever shown in picture he offers exact opposite of it. After so much debate he shifted us in bigger room which was also not clean. Overall hygiene was so poor that we chose to eat our breakfast outside though it was complimentary. He was trying to fool us for charging extravagant prices for wagah border and cab for airport but we simply denied any offer from him. Worst hotel I saw so far which ruined our amritsar tour. Never ever go there with your family

Astounding place with the staff being super cooperative! Food was too delicious and the way they served was good