Hotel Spencer - Hotel in Thane - Thane, India

Good hotel. I have not visited their lodging but was in their restaurant. The restaurant was just like an average restaurant. The food was good, service was pretty quick and the staff was polite too. A kf full bottle will cost you here 290Rs.

The actual hotel is nothing like what is shown in the pictures. It is not at all maintained. Washrooms are dirty, rooms are not clean, stench in the room. I even saw a rat in their kitchen. This is a filthy hotel, avoid at all costs.

PATHETIC to summarise the experience. Felt cheated. They post swanky images of their rooms on Agoda/ Google with hiked prices, but their rooms are opposite ....dirty, shady rooms not safe for decent families...AC which gives so much dust and sound you cannot sleep.....dirty washrooms.....kindly avoid this hotel.

I wish there was an option for negative stars cuz that what this hotel actually deserve. First night itself we had to shift two rooms.. in the first room the ac was leaking.. the second one had flies that bit us in the middle of the night. Over priced, unhygienic, poor room service.

Very bad service. Regular costumer they not care..... staff is very bad.... they charge liour price very high

Given the busy life and cost of living in Mumbai, this place is very economical for stay for a couple. I had come here alone so i felt slightly expensive. The rooms are clean and room service changes the blankets and bedsheets everyday. There is restaurant on the ground floor and room service is available. They speak nicely to customers and are friendly, and are generous in terms of checkout. They let you stay for an hour or so more in case you want to check-out little late. Overall this place offers a decent stay.

Visited as part of an official visit and as soon as I entered the hotel I got a sense vompting. Hotel hi genie is very worst.

I would give no star if i can. The manager was pathetic. Dont know if he was the manager or owner. Who ever he was needs to go to hotel management school to learn basic hospitality ethics. He was a tall skinny man With a french beard and specs. Unprofessional doesn't have manners. We had booked the room from agoda for 2 people. We were atending a wedding reception nearby. We were comming from far. We were 3 people , me , my husband and my mom. The idea was for me and my husband to stay back after the reception and my mom will go back home anyway, she did not intend to stay. I requested the manager humbly to allow my mother to use the washroom ( she is old ) and change her outfit. The manager was so rude and said he will not allow because i have not paid for 3 people, i tried explaining to him that my motheris only using the washroom and changing. He started blabbering that we have book cheap rooms from agoda and was forcing us to purchase another room. His tone was harsh and he was constantly arguing without evn letting us talk. He even used terms like "how do we know what 2 women are doing with a man in a room" , he also used terms like - if u guys dont know the rules of the hotel you guys should not book from cheap sites. we felt so offended . Finally we walked out if there, did not even check in. We went to the wedding banquet and changed in the public washroom with no other option. We are frequent travellers, never have we experienced such a pathetic service, where we had to literally walk out without checking in. We dont recommend this hotel to anyone. We lost our money we paid for the room, such a shame on those people!