Hotel Shoolin Grand - Hotel in Guwahati - Kamrup Metro, India

I don't even know where to begin with this hotel. If I could give it zero stars, I would. Our experience with this place was nothing short of a disaster, from the moment we walked in. We had meticulously planned our engagement party at this hotel, going through all the details with the staff and even confirming the reservation in advance. However, when the big day finally was about to arrive, we were met with a nightmarish scenario that left us utterly devastated. First, the hotel shamelessly defrauded us by promising to provide a spacious hall for our engagement party. We had envisioned a beautiful, elegant celebration, and we specifically booked this place for the hall. To our shock and dismay, the manager nonchalantly informed us that the hall was suddenly unavailable, even though we had it reserved months in advance. This was a blatant breach of trust, and it felt like they couldn't care less about their customers' happiness. To add insult to injury, the manager then had the audacity to propose a much higher price for the food, a price that was clearly an attempt to take advantage of our desperate situation. It was a classic bait-and-switch tactic, and it left us feeling like we were being held hostage on our own special day. Their greed was apparent, and it was utterly disgraceful. To make matters even worse, the alternative they provided was a tiny, cramped hall that was completely unsuitable for our engagement party. We had guests coming from near and far, and this pathetic excuse for a replacement venue was absolutely unacceptable. It was as if they were trying to ruin our event deliberately. The entire experience was marred by deceit, unprofessionalism, and a complete disregard for customer satisfaction. I wouldn't recommend this hotel to my worst enemy. They took a moment that was supposed to be filled with joy and happiness and turned it into a nightmare. Save yourself the heartache and disappointment and steer clear of this fraudulent establishment. It's a disgrace to the hospitality industry. If you value your special occasions and your hard-earned money, do not trust this hotel. They'll promise you the moon and deliver you a pile of disappointment. Stay away at all costs.

Great place, great room. HK needs to work a little more in putting proper mini bar, as i git only few items but the items mentioned was plenty. The night receptionist boy was very very helpful i forgot his name (would have really loved to mention his name)but he helped us understanding we were checking in at around 4 am as we couldn't find other hotels he helped us with rates and was very friendly and helpful. The food prices were on the higher side. Overall Great place to stay...

Roof top is a risky place for any programme . Ups and down in the floor.Discomfort to walk.The upper stage is also a risky place.Anybody can fall from there.You have to very carefull for any movement. Foods also not up to the mark.Need to improve.

If you want to have a panoramic view of the Sixmile, Beltola area, this is the rooftop restaurant is where from you can catch such a view. Food was great, staff are polite, ambience is also great. But, if you like to dine in a brightly lit ambience, you may feel uncomfortable to dine here as it is just adequately lit. Had a pleasant dinning experience over-all. Fully recommended for group parties.

The stay was fine. Breakfast was sumptuous. But Room service was slow and food was not as good compared to the cost. Staff were pleasant and well behaved and courteous.

Don't expect decent behaviour. Food is average ( i recommend india cuisine only ). By lookin at the price point they are not able to provide the service like other high-end cafes/restaurants/bars are providing. And for parties if u have lots of money to waste this is your place.

Excellent service. Front desk staff Miss Angela was very co-operative when I wanted to check in an hour early. Very good property. Food can be better.

I have been a regular visitor of the hotel. A very good place for staying and having food. The Food served here is excellent. Hospitality warm, service good, ambience lovely. Washrooms are clean. Only concern I find here is that restaurant crowd is a bit noisy.