Hotel Santoor - Hotel in Varanasi - Varanasi, India

I went their with my family. I took a family room with 2 king sized bed. So size of the room was large but it was not a cleaned room. Washroom was cleaned and well maintained. But the service was poor. I dont know the exact reason but would highly encourage the staff to focus on service delivery.

We booked this room from make my trip, booking was confirmed for two days and two rooms but at the time of check in, receptionist denied, she was telling we do not have rooms and booking is reflecting for only one day. Later on after waiting and having calls with make my trip they arranged rooms but rooms was too far. Hotel staff confirmed to change next in the morning but denied in next day morning. Food options are very good in taste and quantity but pricing is bit high as per competition. TV was not working and the issue was not resolved despite of having multiple calls and follow-up. One rooms washroom was smelling and instead of getting repaired they were using spray.

I stayed here for a day and half. Room was a bit small but ok, washroom was ok. Food: It was good. Cleanliness: It was poor, the linen was dirty, there were lipstick marks on the pillow, they didn't bother to change the pillow cover too. Reception staff is not at all cooperative and give illogical arguments and say this happens or that happens in big hotels. Its a 1-star hotel as per the overall experience is concerned. The staff should once visit good hotels to experience how a guest gets treated there. I would certainly not recommend if you are looking for a nice stay. Its ok if you just don't care about the cleanliness and staff behaviour.

The service was exceptional - attentive, warm, and sincere. The culinary delights were a feast for the senses; each dish was a masterpiece. The staff went above and beyond to ensure my comfort. This hotel deserves every accolade for its top-notch service, delectable food, and outstanding staff. Highly recommended!

These people loot innocent customers by charging them twice. Even after showing them our bank statement that our money has been deducted twice, they are not accepting and refunding our money. One should never go this hotel. Worst service!!

Hotel is very clean and rooms are really nice and comfortable. Staff was really considerate and good. Manish yadav, one of the staff here, took care of all the things. Service is good

Rooms were big and bed was comfy but the shower was not working perfectly and the flush was dripping in to the commode continuously. Fortunately none of the issue was big trouble. When we booked our room, I don't know or why but Iwas not able to book them with breakfast but it was good for us as we could try famous Banaras breakfast ( kachori subji and jalebi) from different restaurants. Banaras aaye aur savere ki kachori subji na khaye to kya khak Banaras aaye. Location was it's great ast it was close to city center. Most of the attractions are close from this area. Did not try hotel's food so can't comment on that. But check out their menu and it was on pricier side.

I came here from Nepal and it was an outstanding experience to live here in Hotel Santoor. The staffs are really cooperative, especially Mr. Santosh Yadav who was friendly and helpful in all sorts to us. Would recommend everyone to come here!