Hotel Samrat Heavens - Hotel in Meerut - Meerut, India

The service was really slow and half of the menu was unavailable. I ordered 6 mojitos and they said that they will come in 5-10 minutes and after half an hour they said that mojitos are unavailable because the lemons were finished. We ordered tandoori murgh and it came uncooked and also ordered chicken seekh kabab and they also came uncooked. The chaap in the veg platter was also raw. It was a really bad experience. The service was very very slow.

The hotel runs breakfast till 11 but when I reached there at 10.50 , they refused to provide breakfast at all despite being 10 minutes early. Not even tea + bread butter was offered. It keeps getting worse. Then the hotel room had no tea or coffee and just a kettle. Best part no water bottles were provided in the room so the kettle was of no use. The toilet was even worse. The flush cistern didn't work and I had to use buckets to flush. My bad back started aching more. Next the room was also very far away and it was raining when I reached. But they had no umbrella or anything and expected me to cross the courtyard in rain with no umbrella It should rename it self to hotel samrat hell instead of heavenly

I have visited this place many times but this time it was even worse experience than before. Services are slow. Manager is worst here. He is rude to customers and even shouted at customers and staff. Air conditioning is bad. Washroom are leaking. Worst experience till now. And i will advise not to take membership of this hotel this the only way the attract customers and then making customer loose their money. This is just a waste of money .

I had worst ever stay experience at Samrat Heavens (rather Samrat Hell to be literal). Rooms are pathetic, washroom is slight better than sulabh shauchalayas. Room service sucks, rude staff and Food was average but breakfast buffet was disappointing. Won't recommend visiting.

"During my recent visit to Meerut, I had the pleasure of staying at Hotel Samrat Heaven. It is undoubtedly one of the top 10 hotels in the city. The hotel's grandeur is matched only by its exceptional service. The rooms were tastefully decorated and provided a relaxing ambiance. The staff's attentiveness and professionalism made my stay truly memorable. Hotel Samrat Heaven is a top hotel in Meerut that I would highly recommend.

Took membership some time ago. Good experience before that. After membership, services became extremely poor. Room given was unclean, washroom unclean and broken flush. Water all over the bathroom floor. They create a lot of drama in room booking also. When you to go to book room 1 week prior, they say call and book 1 day before only. Which hotel does that? When you call 1 day before they do not pick up call and then say all rooms booked. We can't do anything. This is when rooms are shown vacant on the travel portals. Do not give money to them. Do not take membership. This a way of stealing your money.

Awesome room service so good I am was feeling good accept in hotel samrat heavens visit again soon ....

HOTEL MANAGER WAS VERY UNPROFESSIONAL PERSON. HE WAS SHOUTED AND USED SLANG LANGUAGE WITH US. HE MUST LEARN SOME BASIC MANNERS HOW TO TALK WITH GUESTS AND EVEN HOSTS. FOOD WAS NOT SERVING PROPERLY EVEN THEY DID NOT SERVE SNACKS PROPERLY TO OUR GUESTS MAY BE THEY WERE SAVING FOOD FOR NEXT SHIFT PROGRAM. WORST EXPERIENCE. AT LAST MANAGER WAS VERY BAD AND VERY MUCH ANNOYING PERSON, I SUGGEST THE OWNER OF THE HOTEL TO PROVIDE HIM TRAINING ABOUT BASIC MARRERS AND PROFESSIONAL BEHAVIOUR.