Hotel Prag Continental - Hotel in Guwahati - Kamrup Metro, India

Excellent response and very smooth operations by the banquet team. Done several conferences with this property, the banquet team really amazing in all sort of services and even positive response to any last moment requirement also. To mention specific name - Tara Das had been very helpful through out the event"We ordered mainly Indian dishes which were all very tasty and good serving size."

Absolutely horrible experience. We stayed at the hotel for a night and it was one of the worst experiences of my life. We booked this hotel through Agoda and then the manager told us that there was only one room booked for the three of us. ( We clearly showed them the non refundable bill send by Agoda claiming two rooms were booked by our name). The manager was rude,curt and even told that we should contact Agoda for this purpose.Its a Singaporean company, how the hell do the expect us to even contact them. Location is misleading too, it's located at Pan bazar of guwahati and nowhere near to Fancy bazaar ; they are fooling you on the website. My elderly father spoke thrice in the morning to give them warm water but they water was dead cold . Imagine having to bath in cold water at 5 o clock in the morning (we had plans to offer prayers at Kamakhya temple) Food -- Stale , pale and inedible. It felt as if they just gave the food warmed in a microven. The food felt as if it was weeks old . Room service -- In one word , Devastating. It still pains me these guys took approx 7K from me but the phones weren't working. Reception,room service, restaurant no one picks up your call. There was no essential toiletries in the bathroom . The commode was unclean too. In one word, don't come to this hotel. Period.

Service and food was just Okey type not enough good. Food options in Breakfast was very limited. They have charged for toiletries. I have stayed for 2 nights and experience is nit satisfying.

To begin with the hotel is massively overpriced in comparison with the services given. We booked s room via a booking site that offered discount. Due to this, the hotel treated us differently. The services given to us were SUB-PAR. There was no water in the room, the reception won't bring it until called 3-4 times. The glasses, cups, and tea kit provided in the room would not be replaced. They did not give us complimentary breakfast, even if it was included in the package. When we asked to bring utensils, the staff clearly said "call the home cleaning" and then the home cleaning said "call the reception, its not our job". Additionally there were many cockroaches in the room (see the attached photograph). The kettle in the room was used and not cleaned (see image) and in spite of asking, they did not replace it. The mirror in the bathroom was stained. The location was the only positive thing about the hotel.

Don't do this to yourself... staff is nice but hotel is in ruin. There were renovation on top so hopefully it will get better. However for a next few months I would avoid it at all cost. The pictures are of a top room they upgraded us to after we complained about our previous room.

Really disappointed this time.. the last time I visited was in 2016 and the service was excellent. This time the rooms were not clean, the receptionist didn't communicate properly and the breakfast at the morning was also very limited

It was an wonderful experience. Since last few couple of years I used to stay here. All the staffs are quite well behaved

I made a booking through Agoda and upon arrival to the hotel the guests were denied checkin stating that the hotel does not entertain Agoda bookings. The manager was very rude in his behavior and was charging an extra amount over the pre paid booking amount. On confrontation he asked the guests to leave the property and cancelled the booking.