Hotel Luxury Collection - Hotel in Gurugram - Gurugram, India

Although the stay was very short but property and rooms were good to stay. Staff wasn't trained as how to speak with empathy or in hospitality manner. If trained atleast some better reviews can be given. Bed linen of rooms were dirty with stains and smell. No bathroom amenities.

Pathetic room ... there was water leakage in the room and when I informed them receptionist took this issue as a normal situation as if its very normal for water to sweep into rooms when it rains via walls.They did cleaned after requested but gave no solution for water leakage so we had to asked them to keep a dry cloth from where the water was coming inside the room. And atleast 4-5 times there was a power cut. No clean towels, bedding, sheets etc. All in all bad experience.

After reaching there, they told me to wait and the booking started already. And when I went to the room, the ac was not cooling then I complained. Yes they changed the room..but no towels, no water, nothing was there in the room. Not recommended at all.

Please don't go with the good reviews. The manager itself asks your phone and start writing their own reviews which are presented in wonderful manner which actually is completely opposite to the real situation. The room is really compact, the staff doesn't respond to your needs, the manager is really frustrating.

The service was on time. Staff was experienced. Prices were also decent.

My stay was really uncomfortable.. Manager doesn't know anything about Checkin timing and check out timings he forcefully take all the payments at the time of check in... Very uncooperative especially manager and staff... Landline wasn't working ac wasn't working Cockroaches in the room...many more I asked for a cup of tea at last they make me wait for 15-20min they didn't even served it... Pathetic experience... Not recommendable.

Good hotel. With very affordable price. Such a good staff.

Hotel was very clean. All staff was very humble they in proper uniform. I have a great experience with this hotel and staff. I suggest to my friend go there and take experience with the hotel.