Hotel Kwality - Hotel in New Delhi - Central, India

Front office managers are representative n first impression of any hotel. Met my worst nightmare in d form of this manager Rajesh. He is not just a bad manager but a bad person with no moral n ethics. My experience - I talked with another manager (night shift) for checkin n checkout on the same day for which he confirm a price. I went in d night to pay advance for which he said "no need", as he has given his "words". Next day I went for checkin with my family n luggage. This man Rajesh who was the day manager said very rudely that no room can be provided in the agreed price. I was shocked, blank, angry... I tried to make him understand politely, but he was not ready to listen. We tried the no. Of other manager which was first busy then not reachable. I also tried to threaten him of police for being unprofessional n fraud.. But all in vain. I then went to search for other hotel with my family n luggage in the very hot streets of paharganj. I m sure this hotel too shall be very bad as it has such managers who still exists in spite of so many complainas against them. It seems hotel owner is just like them. I could never recommend such a hotel specially to couples/ family. The name of manager wid whom I finalised is Neeraj kumar. It seems he doesn't hold any position or power in this hotel. There was no zero else I would have given zero rating.

Overall a good budget hotel to stay near Delhi Railway Station.

Nice rooms and good service. Near to ND railway station.

Best hotel,rooms are too good , location is also good

first thing you will notice about this hotel is that it is dirty. rooms, washroom, bedsheets, pillows, bucket, floor, door window everything is dirty. we reached there at 10 in the night and did not get even a cup of tea. so service regarding food is also poor. hotel manager is co-operative. hotel is quite far from NDLS. so many more hotels you will find in the way and much closer and better in the same price rate. lack of hygienic atmosphere, dirty rooms, dirty linens, smell was everywhere. not recommended at all for family or single also

I cried when I came an hour earlier. Didn't give on request even though there was a girl with me

Room was very small i think it was for single person bathroom was horrible. it was so noisy even i dont like the area. its not good for families not safe. Had go out for food at night 10 didnt feel very safe. we both were females. they give us blanket without cover it was stinking. it was very small room. really bad experience look at the pics. room was really horrible. Area was worse then that its not safe for families

hotel Kwality has very neat and clean room, I am surprised with there room it was spacious and there was sofa and mini fridge which u usually not seen in any hotel in this budget. Toilet was clean and the best part hotel hospitality and behavious of the staff was very nice, I liked all thing of this hotel. I am here for the first time but as i seen the service and clean room in this location , I would be here again and again--Rakender singh Neat and clean spacious room, Safe for couple.