HOTEL HERITAGE - Kurla West - Hotel in Mumbai - Mumbai Suburban, India

BETTER TO STAY AWAY FROM THIS HOTEL Absolutely appalling experience at Hotel Heritage. They have no regard for confirmed bookings. My reservation meant nothing when they decided to cancel it for their personal guests. The staff's behavior was beyond unprofessional--rude, dismissive, and utterly useless. Left stranded with no regard for their mistake, causing immense stress and inconvenience. A hotel that disregards confirmed bookings for personal preferences is unacceptable. Don't trust your reservation with Hotel Heritage; they don't value their guests' commitments or respect professionalism. Disappointing and disrespectful treatment, steer clear of this place.

Extremely disappointed with Hotel Heritage. Despite a confirmed booking, they abruptly canceled my reservation just because they prioritized their personal guests over confirmed customers. The staff's unprofessionalism and lack of concern for confirmed bookings are appalling. This incident left me stranded, feeling utterly disregarded and disrespected. A complete lack of accountability and useless staff exacerbated an already distressing situation. Beware, as your confirmed booking might mean nothing if they accommodate personal guests. A regretful and distressing experience, and a complete lack of professionalism. Think twice before choosing Hotel Heritage.

Regrettably, my experience at Hotel Heritage was disappointing. Despite a confirmed booking, the hotel inexplicably canceled my reservation to accommodate their private guests. The behavior of the staff was unprofessional and dismissive, leaving me stranded and deeply inconvenienced. This lack of consideration for confirmed bookings is concerning and casts doubt on their reliability and commitment to guests. My advice? Avoid the unnecessary stress and unpredictability--steer clear of Hotel Heritage. Their disregard for confirmed reservations and unprofessional conduct are disheartening and certainly not worth the risk.

My experience with Hotel Heritage was an absolute disaster. Despite having a confirmed reservation, they callously discarded it to prioritize their own convenience with personal guests. The staff's unprofessional behavior and complete disregard for confirmed bookings was not just disrespectful but entirely unacceptable. Being left in the lurch and treated with such disdain is utterly infuriating. This establishment's lack of commitment to honoring confirmed reservations raises serious doubts about their integrity and dedication to customer service. Save yourself the headache--avoid Hotel Heritage at all costs. Their lack of professionalism and disdain for confirmed guests is appalling and utterly disappointing.

The biggest problem is the location, which is left out in most of the photographs. The restaurant is in the middle of scrap shops. No convenient restaurants for vegetarians in the area. Thankfully the hotel food was good, rooms were okay and the staff very helpful. They were kind enough to get us early morning tea even though the kitchen was not open. It's an okay place to stay if you plan to be out most of the time and are coming home only to crash. We had a visa appointment, so this didn't suit us well.

I regret to recount my deeply disappointing experience with Hotel Heritage. Despite having a confirmed booking, the hotel staff denied me check-in upon arrival. Their conduct was highly unprofessional and characterized by extreme rudeness, adding to the distress of the situation. As a result, I suffered a severe mental breakdown due to the stress and vulnerability of being left stranded despite a guaranteed reservation. The unhelpful and disrespectful behavior of the staff worsened an already distressing situation. I strongly advise caution and reconsideration before choosing Hotel Heritage due to their lack of professionalism and the distress they caused me. I wish I could give less than 1 star for my overall experience with them.

Place is awesome. rooms r large and service in this hotel is very good. food quality is also good.

My stay at Hotel Heritage was a nightmare. Despite a confirmed booking, they callously canceled it without regard for their commitment to guests. The staff's unprofessional conduct and utter disregard for customers with confirmed reservations were appalling. Being left stranded due to their preference for personal guests was distressing and completely unprofessional. This disregard for confirmed bookings raises serious doubts about their reliability and customer service. Avoid the headache; don't risk your plans with Hotel Heritage. Their lack of professionalism and disrespect for confirmed guests is a disappointing reflection of their service standards.