Hotel Heritage Inn - Hotel in Ludhiana - Ludhiana, India

The old man(receptionist) was very rude, and we were shifted from another Oyo hotel first they agree to give us check-in, but when we reached the hotel, the old man didn't provide us a room. I connect with the service team of Oyo but the receptionist said if the previous hotel denied your check-in, how can you think we will give you a room, he ask for more money and said Oyo is nothing, and don't waste your time to call them, give me more money and check-in our hotel. When the Oyo service team called the hotel they didn't pick up their call While the phone was in front of the receptionist. I gave my phone to the receptionist and said please talk to the Oyo service team, but he didn't listen to the service team and said the Oyo service team call us on the registered number with Oyo. Very rude and misbehaving please remove this hotel from your service Oyo. They didn't care about your term and conditions. They don't care how much distance the person came from, they only need money from their customers and have zero value for Oyo to them.

Best stay at ludhiana near railway station. Manager/ owner very friendly nature.

We checked in at around 11.30 at night and the person at desk was quite unresponsive. There were innumerable mosquitos in the room and the bed sheets were unclean. Even the blankets smelled. On complaining about it, the manager at the time was ignorant to the problems and blatantly refused to provide any help in making the stay bearable. The only positive was that AC was working fine. Though all the best controlling the temperature without the remote. Really bad experience!

the room was not cleaned while I checked in. the house keeping was started after 2 hours of my check in. The blanket seems to be not to be touched. Food preparation is not good. the hotelier should concentrate on cleanliness and quality food. However, the staffs are cooperative. I have rated 5 star because of cooperative staffs. hope the hotelier will improve the quality of service further.

It's Ok, the hotel having contract with Oyo, once you book through Oyo when check in they won't accept Oyo price you have to pay more and congested rooms, due to less ventilation rooms stinking.

Nice hotel. Small but compact room with nice interiors within a pocket friendly price. Location is also fine as it's only 400 meters from Ludhiana station. Akalgarh market is just 200 meters. Only con side is the way they operate AC as they don't provide remite and it's turesoti to call reception for adjusting the room temperature.

He said 200 rs extra for using AC rather than I'm booking is Ac room. This picture are before 2 hours of check-in after i rise complaint against him then he turns on Ac. The behavior of receptionist is very bad he didn't know how to talk with customers, he forced to me check out room after 30 minutes of check-in just because i rise complaint against him when i refused to check out then he blackmails me to call police, for room clean when I'm going to check out room then he said attitude then he blackmails me to using my ID's and when i book next time to this hotel then he didn't allow me to check-in. I'm very disappoint with this type of service

Good hotel and good option for budget accommodation near clock tower. The hotel and rooms were clean and well maintained. However the room size is too small but still good for business Travellers. Location is little bit off from the main road but easily Accessible. Station is also just walk away from the hotel which is a plus.