Hotel Grand Palace Stay - Hotel in Chidambaram - Cuddalore, India

It's a budget hotel close to the train station and a 5 minute walk from the bus station, so that's a positive. However the room needs a really good clean! The place was dirty, including walls, cupboard, lamp and bathroom, also the bed constantly felt damp. No hot water in the shower and the toilet did not flush properly, there was also no door handle on the inside of the bathroom. The window sill was filthy and the handle to open the window was also broken. I understand this was budget but you expect things to be cleaned. The lobby and stairs to the rooms were nice and clean, and had a large window with a small seating area, which was nice, and there is always a gent on reception to greet you. You are also provided with a towel which is handy, unfortunately we just had one between 2 of us, and it had a ripped hole in. Walking distance from the large temple and many restaurants, also it is quiet here at night which is good. I would stay here again providing the rooms would be a little cleaner.

It is the worst hotel I have ever stayed. This much bad experience I never had from any of the hotels. The Staffs attitudes was like we are staying there for free. The rooms are so untidy and the bed is small. The bathroom is very unclean and the heater looks like it will blast anytims. And it is not even working also. If we ask the staff about the same they wont repair it or they wont give any importance to our requirements. After check out one staff had asked me to give him some money and when i said I havnt got any facilities they why you are asking to give tip. Then he said if you would have given me tip from the check in time itself you may not have this bad experience. That means even after paying the money which they are charging for the rooms we have to please the employees as well to get good facilities or rooms. Such a bad experience. Never ever I will choose this hotel

I had stayed in the Hotel in Jan'15. Rooms:--> The smallest rooms that you can get, as soon as you enter the room, the room space gets over. The rooms have spider webs all around and seems like it has not been cleaned from ages. Bathroom:--> A municipality bathroom is better than their's. No Shower, no towels, no soaps, no shampoo... Absolutely nothing. The taps are so old that you will have to struggle to first turn it on and then closing the tap is another mission. Bed linen dirty... Staff:--> Their staff is probably one of the worst staff i have ever encountered. They have a 24 hour check out policy and before coming i had asked them if i can take up the room from 8pm to 8pm and the staff said absolutely they have no problem. After reaching their again i confirmed and they said it is fine.. But next day another person comes and says the person you spoke to is new so he doesn't know the rules...and they starting fighting for the money So guyz please avoid this place. They charge lot compared to other hotels around and pay absolutely no service.

family of 2 adults and 2 kids stayed in executive room. room is big enough to accommodate all of us. bedding is a little older but OK. very old TV. broken AC and had no remote. noisy fan. very basic bathroom. i was happy that the hot water was there. from the outside it looks good but the room is very average for the price that i have paid.

Considering the cost, it is not worth it. Its a old building with old furnitures and poor bath fittings. Toilets were not cleanly maintained. It is high time that hotel authorities renovate the bathrooms completely. Considering a town like Chidambaram, for this cost definitely we deserve better service. Living Room was comfortable. AC was too good. Breakfast was ok, staff were kind and located near railway station which was also very convenient.

Sir, I stayed in this hotel for two nights, with my wife accompanied. Though it must be admitted that the hotel premises is well located and with huge area, my impression is that it must have been good only when it was new. The hotel reception staff (0nly two of them) were courteous, but in general there is is indifference at their level from others, and I take it that they are a bit embarrassed facing guests' complaints and helpless as the management of the hotel is perhaps insensitive to customers' complaints. I am touched with the sincerity from one of their desk staff who went out of the way to fetch parcel break fast from a nearby hotel, as the same was not ready in their hotel. To list various setbacks, 1. The very room door key was a misfit and one had to call up the reception staff every time to open the door with their master key (room no.105) 2. The bathroom door had no lock/handle 3. The air conditioner unit had no remote to control temperatures/ or on/off 4. The bath room and generally room/bed/linens were not well maintained and shabby 5. No hot water geezer working in most of the rooms it was said. We were allowed to use room no.101 bath room for hot water, as it was the only room where it was working, The Aircond was not working in this room. 6. The lift was manual type, with collapsible doors requiring good muscle strength to open/close. In my opinion, the management must look into cleaning up the bathrooms, and recondition other required facilities in the rooms immediately, if they should win over the guests. Also they must ensure the desk staff are well facilitated at their level to make guests stay comfortable. Opinion made without prejudice. S.Govindarajan, Chennai

Not a good experience. Pros: - Near town centre. - Parking available Cons: - Had to change three rooms to find a working AC. We complained about the non working AC in our room, the manager said it will be fixed once we are back. On returning, he said it cannot be fixed and gave another room, but AC was not working in that room as well and then had to shift other room. All these at night 2 am with two sleeping kids and with all our luggage. - The breakfast was a joke. We were a family of two adults and two kids. The guy in the restaurant gave two plates of breakfast, we thought he is going back to get another 2 plates. But he never returned, when asked, i was told only two plates of food was available!!!, what a service, we were expecting atleast a response that they ran out of food, we were waiting with the kids - Horrible front office, the manager does not seem to understand what customer service is. He did not even apologise of the goof up in re rooms and in breakfast Totally, avoid at any cost. Not fair to be treated like this even after paying for the service and the rooms. Won't recomend.

Service is good. Restroom Maintenance has to be improved (Do not except Maintenance in Chidambaram hotels). Little difficult to get auto/taxi but quality of water in restroom is good when compared to other hotel near chidambaram temple. Room I booked was not available, so they provided another room type. A/c was not working properly, but they Manager informed us that he would give other room after couple of hours. But we had been there for half day so we thought to set back on same room.