Hotel Galaxy - Hotel in Prayagraj - Prayagraj, India

I visited there to celebrate my birthday and found it good and suitable place to stay with. Being nearer to bus stand, many people have the access of an affordable and good hotel. Staff is good and polite, fold options are nice, they have an inhouse restaurant and banquet also to have small or big get together. Though Breakfast options are quite limited but have needed things in the menu. Recommended!

Very very bad experience. I have done a booking today and due to bad weather i was not able to reach to hotel and contacted hotel for refund and speak to manager Named Ali But they told very clearly they will not refund as per policy this is very disappointing. They are taking people money behind there so called policy within 3 hours they are not refunding i have not check in also. Please dont book this hotel this is the worst hotel with very unprofessional and greedy staff specially general manager Ali. They took my money even i didnt check in to hotel. Even though cleartrip is ready to refund the amount but they cannot processed without hotel confirmation. This hotel is very cheap and greedy they take people money.

Worst experience in a hotel, rooms are below average as per the rates they charged. Food on the menu is not available, limited dishes to serve in breakfast also. Room service is much below avg. Small insects are in the washroom also.

Big disconnect between the reception in the ground floor and staff on the 4th floor. AC in the rooms are old, noisy and does not cool the small room. Staff are lazy and pathetic. They don't clean the rooms after a guest checks out. The used towels and toiletries are not cleared. The reception takes more than an hour to address any small issued raised.

Many reviewers would agree with this. Room service is much below any std hotel. The less said the better. The mgmt themselves should come an stay in this place to understand what's really needed. The list of basic improvements is endless.

The hotel in the civil lines area of Prayagraj is just beside the bus stand and very near to the railways station providing it a strategic location attracting good amount of travelers. Most of the customers are frequently visiting ones who come for work or business related work. It also has it's own restaurant. Breakfast is given along with the booking but other meals have to be ordered separately.

Third class hotel. Room services are worst. Low maintenance, zero housekeeping, staff attitude is pathetic. They do not care about customer. They just ask you to keep on changing the room & all the room are pathetic.

Although the rooms were good but odour of termite spray in the rooms made our night sleepless. We couldn't breath properly.