Hotel Eternity - Hotel in New Delhi, Delhi - West, India

My stay at this Hotel was marred by a series of disappointments. Despite a clear agreement over the phone that the additional day's rent would align with the online booking rate, I was shocked to find that they charged double, citing it as their standard rate for others. This significant discrepancy between commitment and practice was frustrating enough, but the situation worsened when I approached the lady at the reception. Her rude and dismissive attitude towards my concerns not only added to the overall unpleasant experience but also left me feeling disrespected as a guest. To make matters worse, the manager's response to my complaint was far from helpful. Rather than addressing the issue with the professionalism one expects, the manager seemed indifferent and provided no meaningful resolution. It's disheartening when a hotel fails to uphold its commitments, and the lack of empathy from both frontline staff and management made this stay one to forget. The combination of unexpected charges, unprofessional behavior, and a lack of resolution significantly tarnished my perception of this Hotel. I anticipate they'll respond with absurd reasons that they cited at the time of payment, but nothing justifies the disrespect and attitude you guys showed towards your customer.

Very good and convenient place. The staff were very accommodating, courteous, friendly and very welcoming. The room was very clean. We enjoyed our stay here a lot and look forward to stay at the hotel in future again! Prices are also very reasonable.

We've had quite a number of parties on their terrace and basement banquet. The Terrace parties are great in the sense that you have your own cosy private space, with nice food spread for you. Food is great The ambience is nice. They're mist arrangement on the terrace is great but is not functional at times. You should consider this place for a small gathering of 20-30 guests.

Very nice hospitality services. The staff is cooperative and helpful. The rooms are clean and comfortable. It is easily accessible and easy to find.

Very clean and comfy hotel with a great location in the heart of the city. We were greeted at the front desk by staff, who made our trip more exciting by offering us guidance and information about the city. A supermarket, stores, restaurants, and pubs are all close by. I would without a doubt suggest this hotel to everyone! It truly exemplifies first-rate hospitality. The eternity was a good experience for me. From the valet to the check-in desk to the cleaning crew, every member of staff I came into contact with was friendly and eager to assist. I'm grateful. I'll suggest it to my coworkers.

Our stay was very pleasant.. it felt more like home. The staff were also very helpful. The rooms were clean and toilet had the requirements. In case you need anything else you can always connect to the staff and they will provide the same. The food was also good. Will definitely recommend and stay in our next visit.

Had a fantastic stay. The staff was so kind and warm. The ambiance, the staff, the whole hospitality was wonderful and can't wait to go back again to stay. Thank you so much for making me feel home away from home and getting me in and out of check outs quickly. The in room service dining was amazing and got me exactly what I requested for in terms of martinis and food requests

I recently had the pleasure of staying at Hotel Eternity in Delhi, and I must say that it was a fantastic experience. The hotel was conveniently located near many of the city's top attractions, making it easy to explore and enjoy all that Delhi has to offer. The room was spacious and well-appointed, with comfortable beds, modern amenities, and a stunning view of the city. The staff was friendly and attentive, always available to assist with any needs or questions. Overall, I highly recommend Hotel Eternity to anyone looking for a comfortable and enjoyable stay in Delhi.