Hotel Emerald - Hotel in Ranchi - Ranchi, India

Located at a prime location, provide parking has a great ambiance and food is way too good. I ate chinese and north indian food for my dinner it was very very good. Rooms were super clean and the staff was very courteous. I would give 5/5 to this property

My family had a horrible experience here. We recently had the misfortune of staying at Hotel Emerald, and I can confidently say it was a nightmare. From the moment I entered my room, it felt like I had stepped into a sweltering oven. The air conditioner, or should I say, the non-existent air conditioner, was completely broken. I complained to the front desk, expecting a swift resolution to this basic necessity. But instead, I was met with indifference and lackluster customer service. The staff seemed oblivious to the fact that their guests were suffering in their stifling rooms. It was as if my concerns were nothing more than an inconvenience to them. They literally ignored us all night To make matters worse, the management failed to provide any alternative solutions or compensation for the inconvenience caused. They seemed content with letting their guests sweat it out and suffer in silence. This level of disregard for customer comfort is simply unacceptable. If you value your sanity and physical well-being, I strongly advise you to steer clear of this hotel. My family was forced to flee this hotel after just one miserable night and go to another hotel

Worst hotel experience. We didn't receive a key for our hotel room the entire time, and the service was absolutely useless. They refused to answer the phone at times and cut the phone on us when they couldn't provide service. Our AC was not working from the beginning of our stay and they did nothing. We were supposed to have a different room but they decided to change it last minute, and we got the worst room as there was no ventilation and the heat was unbearable. We fell ill from the heat as we had no option to leave since it was late at night. We asked for a different room and they lied, saying they will provide one in 30 mins. But in the end they said they had no rooms. I'm surprised this hotel has good ratings because many people were complaining the morning after our stay saying that their AC was also not working. The lift was also broken so we had to carry our suitcases downstairs because no one came to help up when we called. They did not apologize and instead were ignorant of us as we left the hotel. Stay in this hotel at your own risk! There is a very well chance you will get a bad room and they will do nothing about it.

Bathroom should be proper maintained.i hv noticed cistern not functioning properly in room no 1.Rest are oky

Great Hotel with good service from the hotel management. Staff behaviour is quite well and well organised in their work.

Nice place to stay. Don't opt break fast.

HOTEL Good but Service very Bady

Gud & safest place to stay though its cheap & best