Hotel Diplomat - Hotel in Mumbai - Mumbai, India

1. Potential to be a great place. A little clean up will do wonders. Location is just amazing. 2. Check in / check out - no basic technology. Too rudimentary & takes he'll lot of time. 3. If you have patience then it's a good place. Not for urgent work stay types.

We had an awesome experience staying at this hotel. Everything was good, the location is amazing as it is just behind the iconic Taj Hotel. The staff is so well trained and courteous that they take care of every possible problem of your travel and stay, with a smile. Rooms are OK, rest everything was amazing. Highly recommended!

Pretty clean and well maintained rooms. 5/5 for the washrooms ( has tissue rolls as well). The hotel is at a very prime location as well.

The only USP of this place is Location. Located between Colaba Social and Smoke House Deli, walking distance from Gateway of India and on the back side of Taj, that's the only good thing going for this hotel. Apart from this, my experience at the hotel has been abysmal. One of the worst service I have ever seen in my life. Nobody checks the basic amenities like washroom, telephone. The flush was very loose, telephone lines not working. After raising the issue of telephone line and they fixing it, again it happened the next day. I asked for water bottle and I never got it! I stayed there for 5 nights! That's the poor service they provide at this place. My recommendation would be that if you need a place to crash and roam a lot, this will do. But if you are looking for a proper hotel, never go there.

Hotel is really good with very good service. Staffs r too much friendly and helpful .Suit room is superb

we stayed here for 2 nights . Location is the USP of this hotel, walking distance from Gateway of India, Colaba Causeway market, all kind of restaurants are available in the vicinity. Room was clean and organized with all basic facilities ( Hair dryer, Daily newspaper, tea/ coffee etc.). Staff are polite and helpful. Morning breakfast has very limited options but has both Veg ( Poha, Vada, Idli mostly south indian dishes ) and Non veg choice like Chicken sausage / nuggets) Cons : I had booked Delux room with double bed but we got twin beds combined together in place of it, they gave us cushion with pillow cover when we asked for an extra pillow. Bathroom is little old fashioned but functional. Overall it was a comfortable stay

The location is good but the staff was very rude. I went on a business trip with 6 other people. And when we reached there, the rooms were not available and they asked us to share rooms. We got all the confirmation over e-mail about availability of 7 rooms for single accommodation. The staff was very rude and when we argued about this, they told us to adjust or leave. Also, we saw the rooms, they were disgusting. Rooms were stinking, water dripping over walls. Worst experience ever.

Extremely well managed, excellent location, great value. The management is the differentiating factor and makes this place great. They keep the whole place very clean 24/7, there's security around the clock (despite being in a great neighborhood), they are super prompt to help you find anything you'd need. The 4.5 star rating is no accident - they're pros. This was my first hostel experience and certainly one to remember. Thanks for the hospitality!