Hotel City Empire - Hotel in New Delhi - Central, India

I recently had the pleasure of staying at a marvelous that left me utterly impressed. From the moment I walked through the elegant entrance, I was greeted by the warmest smiles of the staff, creating an immediate sense of hospitality. The hotel's interior was tastefully designed, exuding a perfect blend of luxury and comfort. The rooms were impeccably clean, and the attention to detail in the decor was remarkable

I and 2 other mates stayed here in our trip to India. It's all our first time in the country and Delhi. We really appreciate the service the hotel gave us from airport pick up to helping us plan our 17 day trip around India. Madam Ranjana was very approachable and accommodating. She helped us create an itinerary at a very reasonable cost which included car rental and driver and toll fees in the costing. The drivers were very polite, honest and reliable especially Anup who has been our driver for 2 weeks.

Checking in was possible even in the middle of the night and were greeted with complementary water. they have a lift and well working WiFi I don't know why many said that the location is good. several locals told us that we should not be here and not stay in that hotel as the area is not safe at all and a slum. the road is sooo filthy, stray dogs and cows everywhere and the road is always blocked and busy. the whole hotel rooms have thin walls so you hear the neighbours recapping their day. The room is very small, ac is centrally controlled and you cannot change the temperature. same goes for hot water you have to tell the reception in advance and because the room phone was not working you can run up and down quite lot. the towels are old rugs, the bed sheets were dirty and the bathroom and sink where like 50% cleaned, no attention to detail. one day i wanted a plate to eat food i had ordered for, so i went down to the reception and asked for it, instead of giving me the plate directly, he let me return to the room, arrived 20 seconds later with the plate and asked for a tip.... and while we were there, there was some construction work going on inside the building.

I am giving it a "4" star because of one reason. There is not an hot water for showers. It does sort of get warming but not enough. Otherwise it would be a good "5" star rating. The staff is very friendly, very polite and helpful.. The food here is worth the saty just to eat it. It is best I've had since I arrived in New Delhi, with the exception of one. The food at their other hotel is very excellent as well. I highly recommend at least earing at either restaurant. For rooms, Prime Delhi is more costly but most of the rooms are very nice with a big window, A/C , etc.. The staff at the Prime Delhi are all very professional and very friendly. The owner, Mr. "SING" and his son are superb and it is always a pleasure to talk to. Their hotels are little bit higher for some budgets but thr rooms were worth it. Thank you so much.

They stole my s Levis shirt(2500Rs) Xiaomi power bank for a (5000Rs) and a super fast charger. Came 5 people of staff in 2 o'clock, woke up, at night and through us on the street, threatening. I understand that was the plan to rob us. I ask them to call police many times, they refused. Totally corrupted place, hope they will burn in hell

Nous avons sejourne une nuit qui fut agreable. Le personnel est vraiment aux petits soins, ils nous ont egalement reserve un billet de train pour nous et garde nos bagages. L'hotel etait calme, avec la climatisation dans la chambre.

I recently stayed at Hotel City Empire, and I had a fantastic experience! The staff was incredibly friendly and helpful, the rooms were clean and comfortable, and the location was convenient for exploring the city. I would highly recommend this hotel to anyone looking for a great place to stay.

Value for money hotel. Stayed here for 2 nights. Location is walkable from ND railway station. All the popular eateries are stone throw away from this place. Rooms are not spacious but clean. Wash room was hygiene. Overall 4.5/5