Hotel Charans Plaza - Hotel in Lucknow - Lucknow, India

Fantastic location, spacious rooms, untrained staff, In a digital age of today they think Internet is not required ;for the two days I stayed there Wi-Fi did not work for the entire hotel. Ambience is decent , but the hotel needs to spend on training manpower ( specially the customer facing ones )

I had a disappointing stay at this hotel. Firstly, the WiFi was non-functional for three consecutive days, which was extremely inconvenient. The cleanliness of the room left much to be desired, and it felt neglected. The room key card had issues, forcing me to repeatedly go down the lift just to access my room. Adding to my frustration, there was a persistent issue with the doorbell ringing between 1 to 2 am every night, disrupting my sleep. To top it off, when we checked out, the staff didn't seem to care about our concerns or provide any resolution. I used Airpods for charging and when I came back I couldn't find it when I asked the staff and they said you had not brought it at all. This property doesn't even deserve 2 starsThis was a subpar experience, and I would not recommend staying here.

I have booked hotel for my fiance and they denied me guest visit and said that they do not allow female guests and female was precise. The sevices was sooo disgusting and shallow and not bearable. Just to make money they asked me pay 700 per day for guest visit just because i am a female.

They will book without any advance. But if you get late by 15-20 minutes, they will allot your seat to someone else and ask you to wait till the table gets available. You will then have to raise voice to get the basic attention. If you are one who avoids rush on your important days, STRICTLY NOT RECOMMENDED!!!!

This is an old hotel located next to busy road of hazratganj.. rooms are very spacious but unfortunately my room had a smell .. rooms n toilets have all required amenities.. restaurant on rooftop is nice ..food is good in taste n overall it's a value for money budget hotel ...

Went with family for dinner. The quality of the food and the service was exceptional. The staff was polite and attentive. Great variety of dishes as well. It is evident from the taste that they use high quality ingredients. Had a good experience.

Hotel staff is very bad. they do not considerate your problem and not good environment to stay there. Worst experience of my life staying in this property

Worst experience. In front of customer employees started fighting. Atmosphere is very bad not for family and kids.