Hotel Chandradeep Regency - Hotel in Dhule, Mahindale - Dhule, India

I have booked an Executive Twin Room AC with free breakfast for 2 nights in October 2023. I reached at hotel around 4 pm but due to mass booking for marriage, the room was not vacant. I had to wait for 1 hr which was complimented by free sandwiches & Tea. The room was not having TV but with electrical kettle (without tea/coffee fillings), when asked, it was told that I will get my entitled room next day by 9am. Next day I got a same sized room at 12 pm with TV but without kettle. Electricity cut was frequent during day time. Overall management is poor, cleanliness & restaurant is very good.

While taking dinner service is too good but need to improve food taste quality. In the night time very deem lights are there it's feels negativity in itself need to do some freshness extra light in the lawn and many more thing.

We had retirement ceremony program here. 1. excellent service by Pavan- captain, helping crew. 2. excellent service by waiters 3. good quality food 4. Manager- hardworking fellow, good co-operation whom with we were dealing and who was handling arrangements Coming to the point where faced concern, power cut for 7-8 times during the ceremony. because of that out guests were irritated, it was hot because, fuse was tripping and AC and power was not used fully, presenters couldn't read the script and express properly due to frequent power cut. and it was getting dark . ceremony was a life time memory for my mother and she had to face to a fiasco. video shooting were interrupted and ruined . same with pictures . Answered we got from manager- young fellow with specs. ( i will not take specific name because we follow some modesty) -that it's not my fault just a"technical glitch " ( no apologies offered) - i charged you for per plate food not for banquet. that was complimentary ( next time please specify customers that banquet service is not hotels responsibility) we never asked you to give us free banquet and poor service. we would have paid for banquet and and full lights and AC. One request to manager, let me be clear that handling hotel's technical glitch is your responsibility . kindly understand it might be just "function " for you , retirement ceremony is "lifetime memory " and a big achievement for people. Infront of my mother, elderly lady, managers approach was not very respectful when she raised this concern after a program he took it very personal. i agree he was very helpful during the whole event. but end of the event when we gave (negative feedback) problem we faced and we had to be embarrassed in front of 125 guest even after paying full money, he was little rude. at least understand, you are in a service industry. and follow some modesty specially if you have a "glitch " in your service. We were just trying to share genuine issues we faced and WE PAID THE FULL AMOUNT even after lack of "basic facilities" lights and AC service. Be little courteous please! :) carry a little mature attitude " BRO" !

Good place, ample secured parking, clean rooms n wash rooms, live music n decent food. What could be better is a kettle in the rooms for tea or coffee, room slippers n some toiletries.

We went for dinner it took almost 45-50 minutes of waiting time as the restaurant was already full. The reception staff asked us to wait...but after some time one couple came and they directly entered in the restaurant. We thought we would be served first as we came first but management failed to do the same. After 50-60 minutes the staff arranged one table for us and even after entering the restaurant no one came immediately to clean the table and to take order. Have highlighted the same twice to Management but no luck. Less staff in the restaurant, and no proper Management.

Very Bad experience. We goes for . Hotel timing is 11am to 11pm But no snacks, no kitchen items, no service. Actually hotel is posh, airy and the hotel owner has spent a lot.

They confuse you with their room types. They have provided third class blankets without covers...and they are so arrogant to provide any solution. Don't go with the pictures to regret later.

Being in an all india expedition team, called them and one Mr Siddharth or Siddhant answered. Not at all flexible or showing any manners answering. I told them that we are coming from Rajasthan drive. Never ever select this hotel and beware of their pics