Hotel Capitol Hills Greater Kailash - Hotel in New Delhi - South East, India

I have only positive things to say: The property is located in the heart of the city and easy to locate. It's a decent, quaint property with accommodating staff. I loved my first stay; looks like there'll be more stays in the future. :) The safety of staying alone.

The receptionist does not know hospitality. Rude for no reason and make others uncomfortable with weird vibe. I had a very bad experience after booking the room and planned to not stay as staff and receptionist did not show any gesture. Receptionist is very annoying and not fit for the job. I would like to share the same feedback with the owner about this guy working frontend.

Very nice hotel , great location main road property , staff us supportive

very poor in management. I booked my room in morning and when I reached in afternoon, they informed that they dont have the rooms available. They had our bookings since morning to evening with them. Yet on top of that they could not call us and inform that the room is not available. They could not search another room for us in nearby hotels. Then we only booked another hotel in a very shabby place. It took 2 hours of mental and physical harrasment. They could have simply give a call and save all the harrassment for us.

It was overall a good experience there.. Rooms are also very good and spacious.. Food was very delicious.. But I think rooms and appliances need renovation now. Overall it was a good experience there..

I was thirsty and standing outside and a guard from the hotel came and i askad him where is the nearest shop and he told me that it's quite far and he left after some time he came back with a bottle of water which i didn't ask for I'm very great full

Worst staff, rude facilities, worst hotel manager. Did a online booking i was not able to open the booking to show them before check in as inside the hotel i was having network issues and i asked for wifi and the receptionist said first we will do the check in and then we can provide the passport. Not couple friendly, youngster friendly and they were judging people by their clothes. Don't visit... No worth of money

I had booked a room at Hotel Capitol Hill, GK 2 from Goibibo with online payment , but upon check-in, the receptionist denied my booking due to a local ID policy, which I was not aware of. Despite requesting for a refund, the receptionist denied my request in a rude manner. When I reached out to Goibibo's customer service, I was informed that the hotel had denied my refund request and that Goibibo could not assist me. I requested the executive to escalate the issue to a senior management, but no one called me back within 4 hours as promised. The next day, when I followed up, I was told the same story and my ticket was closed without any resolution. I have called the customer service multiple times and every time I have been given the same response. I am extremely dissatisfied with the lack of assistance and support I have received from Goibibo as well as hotel I am now stuck with a wasted booking fee and a terrible experience with Goibibo.