Hotel Aura IP Grand Karkardooma Metro Station - Hotel in New Delhi, Delhi - East, India

Extremely disappointed with the stay, everything was wrong here starting with the behaviour of the person at the reception who was very rude, after reading other people's comments, now I know that this is what they do. I am told his name is Dhankesh. We had to ask for everything after checking in the room, bathroom light was not working, there were no tissues, soap, bucket, towels. We got a dustbin on the second day of our stay. We had asked for a hand soap after checking in which we never received and when asked at the reception the same rude guy from day one was arguing that it is Sunday and the store is closed so they cannot provide a soap. Tea coffee was included in my booking amount but they were charging us extra even after showing them the booking confirmation. I had to call up Agoda to resolve this. Service is extremely poor, the tea we asked for was delivered after 3 hours and it was just one cup of tea ordered at 6am and delivered after 9am. Hygiene and cleanliness is also poor, adding a picture from their store room which was next to our room and there was a rat running around in the room. We asked for a late check out because our flight got delayed and they wanted to charge us more than the original booking amount for few hours. I summary, do not book this property if you want a peaceful stay. And for the property, save your standard response with yourself that others were satisfied with their stay at your property. You clearly are not working on the feedback provided by the guests. And I should specifically mention this that the person at the reception is not fit to be in the hospitality business.

Extremely Disappointing Stay - A Nightmare Hotel Experience My recent stay was nothing short of a nightmare. From the moment I stepped into the hotel, it was evident that my experience was going to be far from pleasant. The following issues made my stay incredibly frustrating and disappointing, and I strongly believe a refund is warranted. Bad Behavior at Reception: The staff at the reception displayed rude and unprofessional behavior. Instead of providing a warm welcome, I was met with indifference and a complete lack of courtesy. It immediately set the tone for a negative experience. Smelly Room at Entry: As soon as I entered my room, I was hit by a strong unpleasant odor. It was apparent that the room had not been adequately cleaned or aired out, leaving me feeling incredibly uncomfortable and unwelcome. Soiled Linen and Dirty Towels: The linen on the bed was visibly soiled, and the towels provided had dirty and soiled marks on them. It was evident that proper hygiene standards were not being upheld, which is simply unacceptable for any hotel. Messy Washroom with Leaking Taps: The washroom was a complete disaster. The taps were leaking, creating a constant annoyance, and the overall cleanliness was appalling. It appeared as though the washroom had not been properly maintained or cleaned in quite some time. Missing Battery in TV Remote: It may seem like a minor issue, but the missing battery in the TV remote exemplified the lack of attention to detail and negligence on the part of the hotel staff. It's a basic necessity that should have been taken care of before my arrival. Thin Walls and Noise Disturbances: The walls in the hotel were paper-thin, allowing for excessive noise transfer from the adjacent room. I could hear every conversation, making it impossible to relax or get a good night's sleep. To make matters worse, there were girls crying in the adjoining room, which added to my discomfort and made the stay even more unbearable. No Breakfast Served and Unanswered Calls: Despite being advertised as having breakfast included, no breakfast was provided during my stay. Additionally, when I attempted to contact the reception to address my concerns, my calls went unanswered, leaving me feeling completely ignored and frustrated. In summary, my experience at [Hotel Name] was nothing short of a nightmare. The combination of bad behavior at reception, a smelly and unclean room, soiled linen and dirty towels, a messy washroom, missing TV remote battery, thin walls, noise disturbances, the lack of breakfast, and unanswered calls to reception made my stay incredibly unpleasant. I strongly believe that a refund is necessary, as this hotel failed to provide even the most basic level of comfort and service expected from an establishment in the hospitality industry

The worst hotel in Delhi. Sharing a detailed review so that people know about the nightmare we faced. We were a group of around 50 people. When we reached the hotel, the staff was very rude. The lift was not working and there was no staff to take the luggage to the third floor. Room allotments were very chaotic They said they couldn't open the rooms as they were unable to find the keys. The nightmare started once the rooms were allotted. 1) AC was not working 2) No water in the shower 3) Flush wad not working 4) No toiletries available in the room. On complaining, they changed our rooms. However, the AC was still not working and there was no hot water available for shower. As we had plans scheduled for the day we took a cold water shower. The staff told us that all the issues will be fixed by the time we return. We returned back to the hotel around 10pm. The AC was fixed however there was still no hot water available for shower. On complaining to the staff this is what they told us - "We too have shower in cold water so you will have to adjust." Few people had to sleep near the reception lobby in the night as the AC was not working in the room. This has been captured in the cameras fixed at the reception. We faced so much trouble that we decided to check in some other hotel the next day. Again there was no staff to take the luggage down. We ourselves carried the heavy luggage from the 3rd floor to the ground floor. The worst experience ever. Overall Rude staff and the worst hotel. We would not recommend this hotel to anyone. Complete waste of money.

The staff was good, properly was clean, easy to reach and at a good locality The problem was that, the washroom taps were very hard to use, and the toilet jet holder was broken. Also, kids were playing outside the building which was clearly audible and disturbing

Booked this property for my wedding and the whole experience was fabulous and I enjoyed my stay. Also special mention for Dhanesh ji who was available 24*7 since the day 1.

I like this property is very nice for stay is good service for all staff

Rooms are clean... Staff was good.. Nice stay

Kitchen was not working. arranged Breakfast from outside. Except for Breakfast, everything was OK. Good behavior of the staff. Location is very good.