HOTEL AUGUSTO VARANASI - Hotel in Varanasi - Varanasi, India

Disappointing Experience at a Construction Site Disguised as a Hotel Rating: My recent stay at this particular hotel left me utterly dissatisfied and frustrated. From the moment I checked in, it became apparent that this establishment was far from what I had expected. The fact that it was under construction and resembled more of a construction site than a hotel was just the beginning of my woes. Firstly, the hotel's decision to charge an exorbitant fee of 3000 for early check-in was utterly unreasonable. It felt like a blatant attempt to squeeze every penny out of their guests, without considering the inconvenience caused by the ongoing construction. The behavior of the hotel reception staff was another major letdown. Their attitude towards guests was nothing short of appalling. Their lack of professionalism and courtesy only added to the overall disappointment of my stay. I understand that hotels occasionally undergo renovations, but it is unacceptable to continue operating as if everything is normal without informing guests beforehand. The noise and dust from the construction work made it impossible to relax or get any rest during my stay. In conclusion, I strongly advise against staying at this hotel until their construction is completed and they improve their customer service. The experience was far from pleasant, and I regret choosing this establishment for my stay.

Worst Experience It is with great disappointment and frustration that I write this review to share my experience with others. Hotel rooms doesn't meet the level as per tariff. You can easily get better options just beside this hotel. I recommend you to not believe on images shared on booking sites. Worst part is the staff behaviour, manager lacked basic courtesy and professionalism. Their condescending tone and dismissive attitude were evident. When I approached the manager with a simple inquiry about the hotel's amenities, I was met with a rude response that made me feel like an inconvenience rather than a valued guest. Moreover, throughout my stay, I witnessed the manager treating other guests with the same level of disrespect. You can read some other reviews here which are specifically about manager behaviour. In conclusion, I strongly advise prospective guests to think twice before choosing this Hotel.

Very disappointed would never recommend to stay at this hotel. Not at all value for money. Nothing working in any of the room like wifi, flush, Gyser etc. Staff behavior is very rude specially so called manager. You can read many other comment regarding manager behavior and hotel amenities. They don't need customer. Zero rating.

The hotel is situated at a very convenient location. Talking about our experience, I booked the hotel over a phone call. I clearly mentioned that the rooms must be clean and the AC should he working properly. The receptionist told me that we maintain proper cleanliness. When we visited, they provided us room no. 116 which is on the ground floor. The room was very spacious, the ambience was cozy and washrooms very also hygienic. Water was delivered within 5 minutes we entered the room. The hotel staff guided us about the temple timings and the nearby market. We had a great stay. The checkout was also 1 hour late but they didn't ask for any extra amount. These guys didn't disappointed us. A value for money option with great service.

It is a good location because it is very close to Dashashwamedh Ghat but The place is very dirty. Cleanliness is zero. There was dust in the rooms, there was so much humidity in the room. The staff was not that supportive. The photos and real rooms are quite the opposite as per current situation. There was fungus and moulds on the ceiling.

We stayed with our family. The location is amazing. The rooms are great in terms of amount that they charge. I would recommend this hotel if you are planning to visit Varanasi

Extremely disappointing experience with Hotel! Extremely bad customer handling experience - Specially behaviour of one of the hotel staff, possibly a manager handling customers at front desk, was very very bad. It was not only with me but with may other customers trying to find room in this hotel. Hotel staff say, WiFi is free but hardly works. Rooms got very bad smells until AC is switched on or room freshener is used. Website says breakfast if free but there is nothing in practical. Not worth for price quoted. Please be careful while choosing this. Theer are lot of other options available with location benefit

The tariff is because of its location otherwise its just a normal hotel. Also ask for mosquito repellent. You will also receive complimentary hindi newspaper on daily basis. The staff were very polite too & helpfull too.