Hotel APSARA - Hotel in Shoranur - Palakkad, India

The food was used to be a good. But now it has become so bad. The manager/cashier gave a deaf ear for my complaint about food. I will never visit again. Bye bye Reply to management : I am not interested in your copy paste response message. Your staff had an opportunity to correct their mistakes. But they didn't. I can't expect a better response from them next time. So I repeat I won't visit your hotel again.

Restaurant's ambiance is good but hygiene wasn't maintained well, glasses were imprinted with fingertip nd water jar was dirty. We order a fish dish but wasn't satisfied with the taste nd servings. The masala dosa was good in taste nd look. Restrooms are maintained well.

We were here for breakfast,ordered Ney roast and dosa with fresh lime soda. This was at 10:30 am and the dosas were already tasting absolutely sour and inedible. When this was highlighted to the manager , he seemed least bothered and showed no interest in any conversation of rectification.I would have ordered something else since the dosa was just a waste of money...but looking at the staffs lack of interest I changed my plans and had superb medu wada at the station. When you serve customers, you've got to connect with them and ensure their feedback is heard.

Very bad and worse managment.... They take 50% extra price other than MRP for food especially icecreams.. which have already printed Maximum retail price

Restaurant was a disaster... We opted for the complimentary breakfast option...which was about 150 extra than without breakfast option...why is this complimentary then if we have to pay extra for it? We faced issues on the first day .. - Delayed order taking ...had to wait for half an hour to get noticed...the restaurant is open to the general public with no option for complimentary breakfast to in mates of the hotel.. Better opt for non food nor breakfast option here... The same had been conveyed to the staff reception...who promised that everything will be rectified the next day The next day the waiter simply didnt bother visiting our table even after repeated request.. hence no breakfast....had to go outside to get breakfast for something which was already paid...lost money for the same.. The staff simply didnt know what to do to resolve the issue... Overall the hotel stay was a misery.. Definetely does not justify the 2000 rs ...really hyped ....

I know it was due to a staff shortage, I was fully wet when I was taking the room I requested them any possibility for getting food. Zomato swiggy was unavailable. But they were not helping out.

Went there to have lunch today, so i am not reviewing the rooms. Had fish curry meals from here. Went there at 1 pm and it was a busy time. Good place. Good meals. We just had to wait for a few minutes to get it served. Recommended...

Higly recommended, Stayed here for 1 night with parents to catch a train in the morning , super courteous front desk staff, loved the warmth and energy shown by him, special shoutout to him ( staff on duty early morning on 16th July 2023)... Super clean room and washroom ,