Hotel Apna Palace - 3 Star Hotel in Indore - Hotel in Indore - Indore, India

I loved the place as well food quality.. one thing i would like to mention is the whole serving staff ie.waiters knows full specifications of each n every dish. The quality of food as well timing of service can get 100/100 marks.there are two staues as well stones i like all that. Chairs are also good very Comfortable. Clean wash rooms is also a plus point..they should add dryer over there.so it will too good for ladies..

Banquet Hall: The worst experience ever. Had my marriage reception done here in February 2021 and the power went off in the middle of the function. When I spoke to the management, turned out they don't even have inverters. Thanks to Indore Electricity Board, that power came back in 10 minutes. Rooms: the dirtiest rooms ever. The public toilets are much cleaner in Indore than the ones in this hotel. The rooms are quite small and suffocating with non-working ACs. You actually have to choose among the amenities that you want to have. You can either have a clean room or a room with working AC or a room with working TV. However you'll have to pay for all the amenities. The staff is very uncooperative and mostly unavailable. The only good thing in this horrid place was the food which was somehow decent. Overall, it's better to get the function done anywhere else rather than getting insulted in front of hundreds of people.

My recent experience has been associated with the marriage that held on 28th Nov 2021. The owner behaviour is like an illiterate and he'll forget that you have paid all your money in advance. While taking the advance he'll ensure that everything will happen as you have decided, but once you have paid the money his attitude will change and he'll do everything as per his wish. The rooms don't have any proper maintenance, some rooms will have not working flushes, some rooms with ACs not working and some with no lights working in the room. If you have high patience and such a good tolerance that you could tolerate the managers behaviour along with such ill management then you should definitely go with it. That's one of the major reasons that his hotel remains vacate most of the times, coz he doesn't know that customer satisfaction and customer relations are the most important things in today's market survival!! But he has got an attitude that irrespective of his ill management, people will definitely book his hotel for wedding receptions and parties as his name is enough in the market.

All over the experience was very bad . Manager is very arrogant he doesn't know how to talk to the guests. While booking they prepared a budget where everything was included like decorations, food , Dj , Room chargers everything but 15 days before of the wedding they denied. They charged extra on decoration and for Dj as well. 15 days before we didn't left other options so we have to manage . Also if i talk about plating system Again i disappointed on that.

Excellent service from staff. Very polite in behavior. Hotel comprises of many marriage hall's on each floor. It has large garden outside for big functions. The view from the room was nice and it had big windows. Downside was, 1 of the 2 curtains was removed and when I asked to place a different curtain, they denied. Toilet was unclean and untidy. Breakfast was limited not many options. No buffet breakfast as mentioned on website. Ample car parking available. Hotel served as a good landmark.

The worst hospitality I have ever experienced. The hotel incharge - Raja Bhaiya is a very rude person. This place is not more than a Dharmashala where you will find flush not working, the health faucet will be on the left for most of the rooms. The ceilings are broken, no bathroom ventilations are working. The catering service is poor. I'm sure after few years this place will look like a haunted place because they do not perform maintenance at all. The common washrooms are broken and has no lights working. You will get hot water only in the morning for 2 hours. The brand "Apna" should really think of selling this property to someone who can manage rather than demining their brand value. I would request anyone who is thinking for a stay or wedding here should not consider even if no hotels are available in indore or even if they are offering for free.

It is a good and a decent marriage garden in the central Indore. It has got sufficient parking lot. And also has lot of rooms with all very good basic amenities. One speciality about this place is its big podium. The stage is high raised and has got really nice decoration. It has two main halls and the garden is approximately of 125x125 feet. Overall a best choice for functions.

Decent place to stay. Rooms are decent. Service is not upto the mark. I stayed for 3 days. Room was clean on first day. But later cleaning wasn't good. No changing of linen, bedsheets, etc for the rest duration of stay. Need to call multiple time for housekeeping and room service.