Hotel Akaal Heights - Hotel in Amritsar, Amritsar Cantt. - Amritsar, India

Hospitality is our tradition is their tag line , however I have had the exact opposite experience. I had booked this hotel for my elderly parents and when they reached, the manager mr Sonu there acted extremely rudely with them and treated them in the worst possible manner..He also started threatening them by calling the security and misbehaving with them when they requested him to help them the luggage.With this sort of cheap mentality, I am really surprised Mr Sonu is the manager at this place. It looked like a family friendly hotel but turned out to be a nightmare. It was quite a shock for me as this is the rudest and low gutter mentality that I have had experienced in many years of travelling. In a country where we are trying to achive better rights and status for elderly, treating any senior citizen like this is the most backward and insulting attitude. Even when we left the place Sonu was being aggressive and called on a few staff and security as to threaten us. Very disappointed as this is Amritsar and considered one of the safest cities to travel. Please do not consider staying at this place there are a whole lot of better options than this place managed by cheap, backward, illiterate like managing staff. And yes everything was captured on CCTV if anyone demands proof or something like that

3rd Class Hotel no room service nd no AC working totally worst

Very bad service. Owner/ the guy who says it's his hotel doesn't know how to talk to women. He uses abusive language, on top of that, there is no basic maintainence of rooms. Mosquitoes in the room, and money hungry chaps. If you badly need room, and there's no option available, you can try going, but believe me, whatever they give, you've to tolerate. Else, leave the hotel.

Very disappointed with the rooms and rooms service. As u can see the pics..Rooms are very dirty, Toilets are not working properly. Manager is not listening and resolving the problems. She said this is what we have..Of u like then ok else leave the hotel. Also problem in the bathroom and toilet, water sometimes come and sometimes not. Main thing is that the TVs have Setup box but not recharged. Many Many complaints... Rest the choice is yours..

This hotel is stone's throw away from Golden Temple Campus. Exit from the Baba Atal Rai Gurudwara gate of Golden Temple & walk few steps & you are at this Hotel. Very convenient to the devotees who are willing for darshan of Palki sahib in early morning hours. Hotel staff is excellent & very courteous towards each n every guest. Rooms are little bit small but for cleanliness they deserve full marks. Breakfast service is little bit slow & they need to improve on it. The breakfast had limited options but what ever they served was good in taste. Only thing they need to improve in breakfast that they should serve little more quantity in buffet because the serving vassels were too small to fullfill the desire of large group. Also the hotel owner is very courteous to each guest & taken care of every requirement personally.

I have stayed less than 6 hours in this hotel. So can't comment about service. Rooms are quite small and kind of suffocating. Strangely they have kept the non-ac rooms at the top floor. Location is very good and both Harmandir Sahib (Golden Temple) and Jallianwalabagh are walking distance. This is not far from railway station as well. But the hotel does not have a lift service. So in case you are going with elderly person, this may not be a good choice. I will just mention one incidence for reader's and good/bad should be judged by reader only. I reached at 7 am whereas check-in time was 11. Before making the booking I wanted to confirm what will happen when I will be there by early morning and I was being told to make a booking of triple standard bedroom so that I can have an early check-in. And listening to that, although we were only 2 people who won't be staying even till evening, I made that booking. However, the scene was different when we reached there. Firstly, I was being refused to get any room prior to scheduled check-in time. Then the man at the counter asked me to go for tour to Golden Temple (it is just 300 metres) and Jalianwalabagh and comeback at that time. However we came back around 9 A.M. as we were unable to continue after overnight train journey. We asked if we can use the common washroom to get fresh. After both of us used the common washroom and was thinking about what to do next, (around 930), the guy at the counter strangely allotted me a room. Please note, as stated earlier, this was my experience and may not be in line with others.

Warm & Professional Hospitality. The owners and staff of Hotel Akaal Heights are passionate about their responsibilities. We stayed there for 5 nights and had booked 2 Superior Rooms. The rooms have an AC for summers and a heater for winters. A mini fridge is stored with beverages and chocolates. A basket full of goodies & a bottle of water was made available every morning. Our stay was pleasant and these everyday gestures made it all the more special. The hotel architecture & interiors are well planned. There are some opportunities in terms of Infra Improvements and the owners are aware of it. All in all a comfortable stay and I would definitely recommend this hotel to my friends and family.

Best hotel for golden temple visit.