Hindustan By Backpackers Heaven - Backpacker Hostel in New Delhi - Central, India

Nice location and front desk staff are very friendly and helpful. Decent considering the cheap price. Unfortunately overall the full place is very run down. Shower in bathroom basically broken and both wifi & 4G would not work in the room.. not ideal when needing to work. Also did specifically request a room with a desk but our room did not have one. Although their travel agency part of the hotel are looking help you plan / book travel, they are undoubtedly marking prices up hugely. We've travelled India a few times now and some of the train price quotes here in the hotel were crazy compared to booking directly online, I guess it depends on if you're looking for convenience of someone booking all for you or if you'd rather pay the actual price and sort it yourself.

Despite its modest rating, the experience exceeded my expectations. The staff Abdul was incredibly helpful, making me feel right at home. The room was clean and comfortable, providing all the necessary details and recommendations. I appreciated the convenient location, which allowed easy access to local attractions. Overall, a budget-friendly gem that offers great value for a comfortable stay.

I had a great stay at Hindustan by Backpackers Heaven. I highly recommend using their airport pick-up to avoid scams for first-time visitors. Believe me, you won't get to your hostel unless you take an Uber or walk there by yourself! The food and service were great, always attentive and helpful. Rooms were decent with perfect AC. The front desk offered excellent suggestions, enhancing my experience. I'd highly recommend Hindustan by Backpackers Heaven for a hassle-free, enjoyable stay.

When I lost my passport in Delhi, this was one of the few Hostels where the manager accepted to host me and actually listened and tried to help. Located in a quieter street of Paharganj with helpful staff. My private room had comfy beds with working A/C. WiFi throughout the Hostel worked very well. Note that the Hostel is currently under renovations, so expect improvements and upgrades in the future. Thank you again very much for your help!

This was the most traumatizing hotel experience I've had to date in any country I have had the privilege to discover. We arrived in the middle night (around 1 or 2 am) to find our rooms with bed bugs on each of our beds. When we went to the reception to ask for other rooms, they did not seem surprised by the bed bugs mention and proceeded to tell us the extermination services had come a while ago. After a quick inspection, we saw other bugs walking freely on our mattresses. We decided to leave in the middle of the night (at 3 am) for Agra to visit for the day. When we came back around 8 pm at the hostels, without a minute of sleep in the last 36h, we wanted to get our bags and leave for another hostel, the guy would not let us. We wanted to handle that civilly as adults, but this task was made impossible because the people we were dealing with were animals. First, he denied there was bed bugs in the first place, but did not want to check the rooms to see if this was the case. He physically restrained me and a few of my friends to stay within the hotel until the "big boss" could come. Moreover, he pushed me whenever I would speak to him closely and this COWARD would manhandle our girl friends who were very frail compared to him. He threatened my friends of breaking his phone if he would not stop filming although it was in our rights. That is when the real nightmare began, the big boss arrived, hiding his face with a scarf as if he was part of the mob and demanded that we payed. We tried to negotiate with him as well but he was screaming and threatening us: "If you do not pay I will hurt you". "I can expel you from this country". When negotiating, at some point he started hitting his hands 2cm away from my friends' face, and raised his hands towards him and me as if he would hit us across the face. Scared, we told him that we would pay, we just wanted to get out of here. He got even madder because we had "ruined his reputation" and told us "you will see, you will see" and ran in the back while 10 of the hotel's employees were surrounding us with their hands hidden in the back. We seriously thought he was going to reach for a weapon, terrified we said we would do anything he asked us to do, but to just let us go. At the end, he coerced us to pay for 3 nights and forced us to write an apology letter, that we wrote shakily without meaning a single word behind it. Moreover, the guy at the desk modified it a few times until he was satisfied with the final version and made us sign. Lastly, when he calmed down, he asked us to show the bed bugs, and the cleaning employees were there, but I still managed to find a bug in 30 seconds. He denied this, saying it was a fly (apparently, flies without wings exist in this area). I never write hateful comments or negative comments denigrating the hotel service, but I felt obligated to this time, because these guys are not hotel employees / managers, but they are thieves and thugs that you do not want to deal with. Best regards,

My experience in this hostel was very nice! The staff was friendly and always ready to help me with any question I had. Abdul helped organise a trip when we got stuck because of G20 happening in Delhi. Bit expensive but probably the best we could get in those circumstances. I also did a food tour with Sona, which I highly recommend as well. I stayed in a dorm and a private 4 bed room. The dorm was OK, the beds are comfortable, but the bathroom a bit smelly. The private room was very nice, clean and neat, would recommend. Overall I would stay here again, its a good base to acclimatise and explore Delhi.

PUCES DE LIT - VIOLENCE PHYSIQUE ET VERBALE DU PERSONNEL Je suis profondement choque par l'experience traumatisante que moi et 7 de mes amis avons vecue dans cet hotel. Des notre arrivee, nous avons decouvert des puces de lit dans nos chambres, ce qui est inexcusable. Nous avons decide de partir, mais l'hotel a exige le paiement integral pour les cinq nuits et nous a sequestre dans le hall. Nous avons consenti a payer au moins une nuit en signe de bonne foi, mais cela ne semblait pas suffisant pour eux. Lors de la negociation, la situation a pris une tournure choquante lorsque leur "chef" est intervenu de maniere extremement agressive, levant la main sur trois d'entre nous. Sa violence verbale et physique nous a terrifies. Il nous a force a rediger une lettre d'excuse, nous laissant sans autre choix que de nous soumettre a ses menaces. Finalement, apres avoir vu les lits infestes de parasites, l'hotel a reduit notre obligation de paiement a trois nuits. Nous avons cede a contrecoeur, craignant pour notre securite. Je tiens a mettre en garde tous les voyageurs contre cet etablissement qui non seulement ne garantit pas un sejour sain et agreable, mais qui traite egalement ses clients de maniere abusive et violente. Evitez cet hotel a tout prix.

We booked initially two nights with booking without any plans for the next 3 weeks in India. Hopefully, Abdul saved our trip and planned everything for us according to the time and the budget we have. The rooms really worth the price with a nice localization. Finally, we booked some other nights in order to secure our last days in Delhi. I Definitely recommend it !