Himalayan Heights Hotel (Jewel of the East Group) - Hotel in Gangtok - East District, India

Although the rooms and location are good, the service at the hotel is really pathetic. They don't have basic toiletries like the dental kit and the staff at the restaurant is not bothered to provide you with the food on time. Terrible experience. [Edit after receiving the hotel's reply] /s Oh, I didn't know that you reuse the dental kit which in turn spread the virus. To my knowledge, a dental kit is a disposable single-use item and I don't know how it can spread the virus. Please stop making a fool out of yourself.

Today is my 2nd day in Gangtok....Jewel Himalayan Heights with my Family ...Amazing hotel ,its each n every staff...are very professional ,polite and friendly ..my first exeperience till now starting from reception is just amazing... Above all the view from hotel is just wow...u will be awstruck ..wont be bore if you spent whole day in your room......every room has a view... Famous Mg market just 7 minutes walk away...HIGHLY RECOMMENDED THIS HOTEL... I will share more in my stays....

I think it is an old property... water is leaking everywhere.... Even in rooms ... the whole carpet was wet ... and condition of carpet was also poor ... feels like they never cleaned them ...view from the balcony is beautiful ... undoubtedly

The food is the best and highly recommend eating here even if you dont book the hotel for a stay. The staff are super friendly and always prepared to serve. However, Had to give 3 stars to service because they seemed very low on staff... They are doing their best with what they have tho. The rooms are excellent

Hotel Himalayan Heights is located just infront of the Palzor Stadium. The view from the rooms are breathtaking. We stayed in 4th and 3rd floor on multi day visit. The breakfast starts later than expected like 8 or even 8.30am. The restaurant food is okay okay. You can even spot the high peaks on a clear day.

Dinner was very poor and rich. Ideally in winter season room should have heater. However on request, room heater was provided with extra charge of Rs 300 per day. There was no hot water service from Day2. When asked ,it was told that there is problem in pipe ,so hot water is not available. On the last day , one room was provided for taking bath only, since told hot water will be available in that room, however same problem in that room also. On request hot water was provided in bucket. No lift in the hotel which is very difficult for us to go to the 3rd Floor. Only breakfast provided was good. Had a very bad experience in the hotel.

Stayed for 2 nights at this Hotel. The overall ambience of the hotel (including reception, staircase, rooms, balcony etc.) is absolute bliss. We have not tried any food here as the prices are scary and also there are lot of food options available at the outside shops in Gangtok (especially at MG Marg). The only problem with this hotel is location (especially for aged people). The road is too steep which makes walking very difficult. And MG Marg is more than 1 km away from this hotel.

We stayed in room 101,102 felt ghostly aura in those room . We were 4 people and 3 of us felt it.