Guru Nanak Hospital - Private hospital in Mumbai - Mumbai Suburban, India

Zero professionalism. Doctors do not pay attention to your papers. Notes in case paper are easily missed by Drs and CMOs putting patients at risk. Their CEO Dr. Sharma gives an appointment for procedure and always arrives lates by 1.5-2 hours. If CEO is this non-professional what can we expect from their staff. Also, the hospital is on the expensive side. OPD visit is as high as Rs. 1500. The doctor doesnt even give you full attention during appointments, he/she is constantly on other phone calls. Dont come to this hospital if you want good service for your patient.

Good staff Good TPA service Doctor's are not on time, they don't listen to their patients and relative's. Very Rude.

Make sure your insurance policy is supported here end moment we came to they have cut ties with our insurance provider so had to arrange 4.5 lakhs on emergency basis even after having cashless mediclaim. Their website lists their association with one another but when you go to the TPA desk you will come to know the actual truth. Room walls are unclean and cockroaches can be seen attached photos.

Gone there for vendor audit and every department in this hospital has well arranged rooms and areas. It is a multi-speciality hospital having pharmacy, pathology labs, X-ray facilities, 2D-echo & ECG, endoscopy, both normal as well as pediatrics ICU, class A & B ward, general ward, dialysis units, OPD, operation theatre, etc. within the facility.

My mother got admitted in 4th floor 408 post surgery. I was very much disappointed with the post operative care post operative medical staff came after 6 to 7 hours to check vitals after informing them. No nursing care from nurses after informing them many time they used to come and see. Very much disappointed . Canteen person after serving food they used to take plates after 10 to 12 hrs after informing them again and again. Nurses are coming there for paper works no nursing care. Iv line was not proper there were signs of phlebitis after informing nurses they were not changing. Mausi who were assigned for duty were very rude with the patient. The careless nurses with no nursing care no infection control policies were followed. Iv set used at the time of admission was same until my mother got discharged. The only good thing about the hospital was Dr Matchavel a kind dr very much supportive and caring. Next time I will think to get admit in your hospital again. Very much disappointed. I myself is nurse by profession so I was expecting better post operative nursing care.

Hospital needs better processes: 1. Hospitalized patient's relatives have to go buy medicines from pharmacy on ground floor, even after you pay 20k deposit. Why can't this just be settled in final bill or just take more deposit. 2. It takes 2.5+ hours to get discharged from this hospital as the billing department keeps waiting for the "file". 3. To get back reports after discharge the lab needs to call the top floor for another file 4. The billing department responsible for distributing lab reports after discharge 5. The deposit refund takes 2+ weeks be prepared for the long wait

We are from Kolkata. My mother 75 years old went to Bombay to visit my brother. She is a heart patient with a history of CABG and valvoplasty . She had been hospitalised many times in Kolkata but never went into ventilation. My mother went to Bombay on 9th October 2022, fell sick was admitted in Guru Nanak Hospital Bandra East on 12th October and all of a sudden she was put into ventilator on 14th October, from then onwards our lives and my mom's life was like living in hell , she was in her full senses and her suffering was unbearable . I will not name the doctors here because I understand they are helpless. Every-time we asked the doctors when can we explain her to ne out of ventilator they would evade the question and point out something vague to support their theories. On 22 nd October the CEO of the hospital said a tracheotomy has to done on her which we had to agree because it would lessen her suffering though she will not be taken out of ventilator. From that day it became clear to us that the CEO and the hospital management were squeezing money out of us. We started looking for a way to bring my mother back to Kolkata. Eventually we succeeded by the grace of God. We brought my mother back by a rail ambulance service on a full ICU and ventilator support to Kolkata. We started on 26th October, reached Kolkata on 28th OCTOBER, got my mom admitted in a reputed hospital under a very compassionate doctor. From that day itself the hospital in Kolkata started feeding her orally with liquid diet in contrast to Guru Nanak Hospital where she was kept for 12 days only on saline and clear water. On 29 th October the Kolkata hospital started wearing, on 30 th October she was tsken smoothly out of ventilator and shifted to general bed, from 31st October they made her walk and started feeding her semi solid food. By God' s grace she is recovering. Had we no taken the step to move her out of Guru Nanak Hospital., the thought shivers us, what would have happened to my mother. The ICU staff in Guru Nanak Hospital are as much inefficient as much they are rude. In my mother's stay for 14 days in the ICU of Guru Nanak Hospital we had witnessed recovery of just one patient and deaths of four. The two doctors who treated my mother were polite on our face, the only good thing I can say about Guru Nanak Hospital Bandra East.

Amazing doctors and amazing staff, absolutely loved how they took care of me !!