Grand Royale Palms Benaulim Goa - Resort hotel in Goa, Benaulim - South Goa, India

Worst Experience. Booked this hotel online and after reaching the location the receiptionist as well as manager and owner told that all the rooms are booked. Very rude, non cooperative and unprofessional behavior from the owner end. He checked the booking price online and told us he would be in loss if he would allot a room in that hotel. Later we found that their were still some room left but they were so reluctant not to give the rooms. Instead he suggested a disgusting, unclean, far and very shady room to stay as a option. Wasted our 2 hrs. Please stay away from such hotels and book safely.

Room is awesome at this price and hospitality is great. I stayed 3 days over here and didn't face any single challenge. Staff is very much cooperative.

A good hotel with spacious rooms and comfortable bed, the location is very good located centrally a close walk to the bus, beach and shops with food and drinks. Staff was kind and allowed us to select a room of our choice.

First thing, there is no sign board for the property; even we can't get the address of the property in Google Maps. Lately, I came to know they have updated Karma resort pictures. After an inquiry, one of the security personnel informed me that I needed to contact some Royal Palms (even though the board is not visible). The guy who is sitting in reception is very rude, and he denied saying that the booking was not confirmed. When I showed Agoda the booking confirmation, he was not accepting it and asked me to check with Agoda customer care. When I tried to contact customer care, their phone number was not connected. We booked different properties for my trip. Pathetic experience!

The service person are very bad, and the room are always untidy, and they don't even bother to clean it or change the bed sheet. We booked it because we were not getting any other hotels nearby. We even found a used condom in our room, and when we asked to remove it, they said we don't have any staff right now. Very bad hotel, I must say.

***An Unforgettable Nightmare - Avoid This Place at All Costs!*** My recent stay at this hotel in Goa was nothing short of a horrendous experience. We arrived with high hopes of enjoying a memorable vacation with my family and friends, but what awaited us was a complete disaster. From the moment we stepped foot into the place, it was evident that cleanliness and basic necessities were not a priority for the management. First and foremost, the state of hygiene was appalling. The entire hotel was an absolute mess, with filth and dirt scattered all around. It seemed as though cleanliness was a foreign concept to the staff, who displayed a complete disregard for maintaining a sanitary environment. To make matters worse, there was no provision for drinking water in the rooms. Instead, we were advised to fill water bottles directly from a tap, without any purifier or filters. This blatant negligence towards guest welfare is unacceptable. The staff's attitude matched the abysmal condition of the hotel. Rude, unprofessional, and utterly careless, they demonstrated a complete lack of respect for the guests. To our utter disbelief, they were carrying out furniture work in multiple rooms, even during the late hours of the night. The noise generated from this construction was deafening, disrupting any chance of rest or relaxation. Furthermore, the staff made no effort to clear the wooden particles that littered the floor, posing a safety hazard for everyone. Despite booking through OYO, a supposedly reliable platform, their support proved to be utterly useless. They failed to address our concerns or provide any assistance in resolving the issues we encountered. It is disheartening to realize that even the support from a reputable company was absent when we needed it the most. The amenities offered by the hotel were far from satisfactory. The air conditioning and electrification systems were faulty, causing discomfort and inconvenience throughout our stay. It is disheartening to pay for amenities that do not work as advertised. We felt deceived and betrayed by the false promises made by this establishment. To add insult to injury, the restaurant staff were unfriendly and rude. We were charged for Tandoori Roti, only to be served plain chapatis at the same price. When we confronted them about this dishonest practice, their response was met with further rudeness, suggesting that we should go elsewhere if we were not satisfied. Moreover, the state of the bedsheets, curtains, and towels was utterly repulsive. They were stained, dirty, and clearly neglected. It was evident that proper cleaning and maintenance were not a priority for the hotel. Additionally, the absence of a floor mat made it even more inconvenient and unhygienic to navigate the room. Adding to the list of safety concerns, the sliders leading to the sitout area in the rooms failed to lock properly. This blatant security oversight left us feeling vulnerable and exposed to potential intruders. It is absolutely unacceptable for a hotel to compromise the safety of its guests in such a negligent manner. Furthermore, the rooms themselves emitted a foul stench due to excessive humidity. It was evident that the management had made no effort to address the issue, resulting in an uncomfortable and unpleasant atmosphere. These significant shortcomings in maintaining basic cleanliness, ensuring guest safety, and providing a comfortable environment for guests highlight the utter incompetence and disregard exhibited by this hotel. In conclusion, I strongly advise anyone considering this hotel in Goa to steer clear of this nightmare. The deplorable conditions, coupled with the disrespectful staff and the unresponsive OYO support, made our holiday a living nightmare. This place has absolutely no regard for basic hygiene, guest comfort, or customer service. Save yourself the agony and choose a different accommodation to ensure an enjoyable and stress-free vacation.

Don't book this hotel by any means. No one takes the responsibility of things even you called owner. Owner seems having lot of property he doesn't give response. Pool doesn't work for years. No one picks reception phone. Everyone in staff says I don't know, it's not my job to do. Breakfast was included in booking but not provided in hotel. Basic amenities was not provided. Rooms were dirty and stinks.

I had a great experience with your services it's maintained clean n green about rooms Light n ac n other services I loved this Grand royal palm benulium...... Once again Thank you so much for giving us best services ....