Gokulam Grand Hotel & Spa - Hotel in Bengaluru - Bengaluru Urban, India

Pros: The food was very good and delicious. Cons: The main reason that is the stay. Very poor. The rooms were no were of the standard of 9k worth. I have paid 4k and found much better hotels to stay. No Professional help from reception. Aishwarya has her own problems and was least bothered to worry about our feedback. Infection none from morning 8am shift were helpful. I requested luggage help [I was having 5 bags none were sent for 20 min. When I asked in reception they were least bothered to listen as well. Very bad hospitality for such rated hotel. Will stay again : never ever again

Amazing property. Rooms are spacious. Around 1 hour from the airport. Non smoking hotel. The open balcony area is nicely equipped to sit and enjoy the breeze. Staff is courteous, food quality 8.5/10.

Horrible customer service. They don't care for customers who need assistance post stay. Lost and found department is of no use and they don't have a basic courtesy to respond to emails or phone call. I hope some one from the customer care takes note of this message seriously look into their internal process of a so called five star property

Staff is courteous, housekeeping is a bit slow. The rooms are spacious and clean. The location is far from the airport which is not novel in case of BLR. All in all, pleasant experience.

. Visited a guest who was staying there, who came for Di-Dac Bangalore Exhibition. . Rooms are very comfortable . The reception was very cooperative. . We were there only for a short while. . Overall ambience is good . There are meeting rooms and Auditoriums where we have attended two functions. . The food is also good.

One of the highlights of my stay was the culinary experience. The hotel boasts a remarkable range of dining options, catering to every palate. The breakfast buffet was a delightful feast, offering an array of fresh and delicious choices. The talented chefs showcased their culinary skills through a variety of cuisines, ensuring that every meal was a gastronomic delight. The attentive waitstaff added a personal touch to the dining experience, making each meal feel special.

recently stayed at Gokulam Grand Spa and Hotel for four days, and overall, my experience was a mix of positives and negatives. The breakfast provided was delightful, with a wide variety of options that catered to different preferences. The quality and taste of the food were excellent, and it was definitely a highlight of my stay. However, I was disappointed with the staff and management behavior and service throughout my time at the hotel. The interactions with the staff were often impersonal .There was a lack of warmth and hospitality that I would expect from a hotel of this caliber. Furthermore, when I encountered issues or had requests, the response from the staff was slow and unhelpful. Even the staffs were providing random lies to me when i asked for high floor that construction was going on and in -dining room was very bad experience. Even power shocking was continue . It felt like my concerns were not given the attention they deserved, and it impacted my overall experience negatively. The lack of responsiveness and attentiveness from the management was quite disappointing. I believe that customer service is a crucial aspect of any hotel stay, and unfortunately, Gokulam Grand fell short in this area. I had expected a higher level of professionalism and courtesy from the staff and management. Despite these concerns, I must reiterate that the breakfast experience was exceptional, and the hotel facilities were well-maintained. However, the lackluster staff behavior and service left a lasting impression on my overall stay. I hope that the hotel takes this feedback constructively and works towards improving their customer service standards. With better staff training and a more customer-centric approach. It was the worst experience ever in my life .

A very bad experience with Gokulam Grand Hotel , the management and the reception is not supportive to the customers and are not solution oriented, they are very hard to deal with and very unpleasant in behaviour. It was so intolerable that we had to leave the hotel just after speaking to the receptionist for check in , especially the manager is not cooperative at all. All of their stuff is the same . Please don't go to this negative star hotel. The most horrible experience we had with our family . They have a bad attitude that they get a lot of money from conference bookings and they don't care to look after their guests . :((