Fossil Shop - Watch store in Thiruvananthapuram - Thiruvananthapuram, India

Brought fosil smart watch spending 20000/- after 3 months display has turned to different color. For the service they are asking 60 days time. My watch warrenty is only for one year and a simple service or rectification they need 60 days and they will update me what is the problem of the device. Don't buy fossil product and get yourself in trouble. Now i don't have a watch. Spend a lot of time talking with customer service but it is helpless. They will say that sir we are sorry.

The best Casio G-Shock and Edifice Collection I have seen so far. More than 100 G-Shock models on display. They have Citizen, Fossil, Diesel, Armani Exchange, Titan and lot more... If you going for a watch purchase don't miss this shop. You may not get too many offers, but you can't see this much good collection anywhere else in Trivandrum including MOT or Krishnan Nair & Sons or else where.... Nice staff too. Some Staffs are elder people, knowledgeable, give them some respect and expect the same back...

Awesome service! I came here to repair kit watches strap. They gave I wider range of options to choose from, in terms of style and pricing. After choosing the strap they fixed my watch within 15 min. The staff were extremely reliable and also efficient. Awesome experience here. You can also get you Casio, citizen and Titan watches repaired too

The shop was very positive and Aneesh help to select the watch quick and made the process so simple he done a great job keep it up man vinod vijayan - vijayapress

Has to be one of the most frustrating times of my life..I gave them my fossil watch for repairs on thursday 06/04/2023 and was told I'd get the watch on Saturday 08/04/2023...when I asked them on Saturday if the watch was repaired they said their repairs team is on leave because of good Friday and couldn't complete my work..and told me I'll get my watch on monday.. I was fine with it because I needed the watch only on Monday for my sister's wedding.. Not only did they not give me the watch even on Monday but told me to arrive by evening Tuesday..And about the phone call i made to ensure my watch was repaired is an entirely frustrating new chapter..the receptionist ath this store hates people and hates her job..she doesn't value the time and effort of people as well...i was besides the store when I rang her up and asked if my watch was repaired and gave her the necessary details...i was told she'll call me back within 5 minutes...after a frustrating 15 minute wait i called back again and she rudely told me she hasn't checked yet she'll call after checking..and after another excruciating 10 minutes she told me to come by evening 6pm...i rushed from my work and when I reached there by 6:30pm ,it was not finished..i had wait for another half hour for it to be fixed.. Incompatible technical workers along with very rude customer service makes it a hell for the customers I have to double down on the rudeness of the staff inside the service section...the three women working there have no clue on how to do their job..they are very irritated even by the slightest queries from the customers.. I'd suggest all of you out there never to go to this place and be on the receiving end of their worthless service and pathetic customer service

The lady at the service center front desk is very rude. Management could have put someone who could behave well to people. Given watch for fixing 2 numerals on the disk, nothing was done even after a week. They have asked for another week for such a minor work. I had to collect the watch back without getting it repaired.

Very poor service ...once you will give your watch just forget about the watch because they aren't going to return you in time ....receptionist lady(attitude lady)is very rude to customers ,she don't have manners to talk .Plz don't go there

They charge very high for servicing. I changed a battery for my wrist watch and they charged rs 300. When asked for the details for the charge they explained rs50 for battery and rs 250 for battery replacement charge !!. I understand there is service charge, but ra 250 is too high i felt. If I have gone to normal local shops they will replace with a better battery for rs 80 including service charge. For new watch selection you will get more options, but for servicing think twice before you give. Recommend Servive 5 / 10.