Flagship Hotel Surbhi Palace - Hotel in Udaipur - Udaipur, India

Very dirty hotel and bad experience, washroom was quiet dirty, t.v was not working, i suggest not to stay

Worst hotel. Dirty rooms, no elevator. Don't go with photos uploaded online. One should not stay for even Rs. 100.

The Manager behaved very roughly. He didn't allowed us to check in half an hour before our cheek in time in spite of having the rooms vacant. As there is no sitting arrangements in the micro sized receiption counter of the hotel. we were treated inhumanly. Further, the condition of the rooms allotted to us are terrible. Fans, lights were not working. Bath room is totally dark. The rude manager becomes more tough as we request him make to sort out the above problems. It appears that we have made a great mistake by booking the hotel rooms through online. Only thing the location of the hotel is good.

This is not a clean place.One can find spit mark inside the room. There's no lift, no latch on the door. Bathroom (so called) hasn't got any ventilation. Not worth the money even after 70% discount. The mattress need immediate replacement. May be suitable for the singles.. but never a family stay hotel. I wonder how some people can say it's neat and clean ? Or they're not aware of the status in 2018

Room was spacious as expected.TV was working. Parking facility was there. Bathroom was clean but provided with very low power lamp difficult to have clear vissibilty . Live mouse found in the room at first Hotel staffs are denied then after showing the video the came back against and put it away (found uncleaned back side of the bed in the process). Tube light stopped working twice due to loose connection (twice hotel staff fixed). AC was not connected though we didn't checked. No elevator/lift so old and differently able persons will face difficulty.

3.5 star from my side This is a budget hotel, room size was little bit small, hot water available, rooms was clean but everything seems closely packed ,very less space for walking in room, there was no ventilation (windows) in the room, TV available, room service was there. Overall ok ok experience for 1 night stay. Managers and workers was helpful and friendly in nature. Thanks

worst experience with this hotel staff . rude manager. even I have shared condition of the room , in this budget u can have very good accommodation. rooms smells like a hell. I don't know how come goibibo has considered this hotel as a go certified hotel. wifi and ac is not only the facility , apart from this room should be neat and tidy.even blanket were not been changed.

Worst hotel I have ever been to. There were insects below the mattress. The toilet was not at all clean. They asked for whole day tarriff when I exceeded the stay for 2 hours only. The staff is not at all friendly. They ask for double tarriff as compared to online booking. They ask for double price of food which they get from the opposite side of the hotel only. So think before ordering any food. You an et the same just by going to the opposite side of the street.