Flagship Hotel Prince Palace - Hotel in Thiruvananthapuram - Thiruvananthapuram, India

BAD EXPERIENCE.I have booked 3 classic rooms for 9 adults( including 5 senior citizens)with full payment for the dates December 01 and 02(one night) in OYO flagship Hotel Prince Palace, Trivandrum on November 09. The check-in time was 12pm December 01st and after reaching the hotel they denied the booking confirmation and asked us to check with customer care. The customer care executive was not helping to give any kind of service. My family including multiple senior citizens and one cancer patient was waiting at the lobby for 1.30 hours. After 1.30 hours the OYO people updated the booking and shifted the booking to OYO flagship Hussain's Marwa which was 30min away from my location and in the call they said shifting is not possible. But in the email they sent me updated booking details which are very far from the current location. I had to attend a function which started by 2pm and me and my family got late for the function as we had to find another place for fresh up at the last moment. I had to call the customer care again for a long 40 minutes to get the initiation for a refund. I have requested compensation for an extra travel allowance caused by the inconvenience and wasting of my precious time. But they denied. Also the customer care agent was not ready to connect me to the higher authorities to address the issue. DO NOT BOOK BY OYO.

The restaurant was horrible, room was fine, they had 24 hours hot water. Room service was okayish. If it's just for a short stay this place should be fine if you just want to sleep bath and go. I wouldn't suggest eating or drinking anything there (very horrible restaurant). Found cockroaches in the washroom (deluxe room) be warned. stay is pretty cheap so I guess it was fine.

Worst Hotel I have stayed in My Life. Staff behaviour is worst. Hygiene of the hotel is like a 1 star hotel. Won't suggest this to any of my friends or Family members in my life time, such a bad experience & sorry to say this as it not worst of each penny spend from my side.

Rooms are very neat and good, but staffs attitude very bad, Rough and bold character Not commitment to customers

The staff is absolutely uncooperative, had worst experience. Receptionist and staff are irresponsible, couldn't even place a call for room service. Rooms are clean, thats the only plus.

I really like this place. First of all good hospitality... quick check in took me less than 2min. average sized room and bathroom. Good bed. They provide water, clean towels and soap. Its bit hot in that room i think its because of the weather.

I booked the room through oyo, and the price was quite decent. They didn't charge anything extra, and reception staff was polite and decent. Security people are very good and helpful for parking.

Bad service. Worst experience. Took prepayment and no rooms served. Pre-booked through oyo. Made the prepayment upon the condition of early check in and late check out. After appointment called the reception and made it clear once again that early check in is necessary as we reach there at 6 am. But when we reached the receptionist told since unexpected guests came no more rooms are available, so we have to wait till 12 pm. Though we talked and reminded him of the call he was not ready. We had to leave and book another nearby lodge. Also he added in our oyo ID that we have checked in and made the remaining payment through cash, so he locked the scene so that he is no more liable to return the prepayment. I have raised a complaint, but I don't know whether I will get my prepayment back or not. But let me say, don't trust them over phone. If you wanna get room, I think it will be better if you arrive on the day and take the room. Never make prepayment for these hotels because they say they are not liable for anything and each of these customers prepayment can be taken by them. It's another business. Be careful about pre-booking by making advance payment. From other customers review, I now totally understand that this is their cliche drama to take the prepaid amount and deny the room.