Flagship Hotel Lotus Residency Near Anand Nagar Metro Station - Hotel in Mumbai, Mira Bhayandar - Thane, India

My experience is worst with this hotel room are unclean there is difference between oyo hotel photos of room and real hotel room.. Staff was also so rude .. So please do consider for stay ....its money wastage

*******It is Unsafe********** This is kinda of lodge ( a very dirty one), where people only come for hour or two, not for friends and Unsafe for family. Owner will ask you upfront 200 to 400 extra, to match there price....Oyo or any website price does not matter to them... They don't care....unsafe for girls....please skip this surely. I repeat skip this property if with family. *******It is Unsafe**********

Had the worst day of my life,for the deluxe room they charged 3500. The room was dirty,the Tv remotes were not working,washroom seat was broken. There was no water in the room,we had to order water and ice,like pay for it. There were so many issues that we thought of not complaining as it was very tiring. On the website the charges are different. The hotel workers are also not good. They do not really help with things. If the owner is reading this,I would like to really complaint for everything.

Even though rooms are very small without any ventilation. They don't even clean the room, it was with hair on bed, blanket and floor, cockroaches were roaming. It looks like they just fold and keep things once the customer vacated the room. They will just do some spraying in front of the customer. Seems like OYO has just established its standard across the hotels but they don't monitor how the hotels are maintained after their standardization.

i booked a room for my parents and when they go the room was not in good shape. leakage from walls, very smelly. my parents request them to change the room then they ask 1200rs extra money to do so. they are very frustrated with the service. so they deny to live and leave the hotel immediately

(***Please consider this as a genuine review***) I am writing this review because as expected by other's reviews, I was denied check in due to less amount shown at OYO app. I booked for 23rd Feb 2023 to 24th Feb 2023 through OYO app. Amount shown was 1649/- & after applying my coupon it was reduced to 1376/- for me so I booked. After booking I called at hotel & had a talk with manager who refused to allow check in on 23rd Feb for the booking price I have paid. He asked 1700/- for classic room & 2200/- for deluxe room. I faced the same issue as like everyone has wrote in the review section. I personally suggest each person to book & just have a talk with hotel manager for the pricing. I dont know whose fault is this if it is OYO's fault for showing less price or it is Hotel manager's fault. After reaching hotel I saw my booked classic room. It was so pathetic that you wont feel like staying even for 1 min. Even Hotel manager was very rude. Never expect a good behaviour from this hotel's manager. Classic room pics shown in oyo are deluxe room according to Hotel so they told to pay extra as their deluxe room price is 2200. Deluxe room is quite good actually. But never book by looking at classic room pics shown as on OYO app. I would like to thanks OYO & Hotel Lotus Residency for this incovinience. Never ever booking this pathetic hotel.

Worst stay of my life , I booked 1 room from Oyo the room was totally different from the picture, then I showed them the pic they asked me for additional 1500 rupee to provide the room as shown in the pic I paid that the also the room was literally 3rd class I was so tired that I had no choices, even he said booking is made for 2 . Until both the adults reachout they are not going to provide check in. Worst hotel experience If I could rate them in negative I would have done that. - 10 rating not a hotel it's kind of manipulation hub.

Firstly, the Oyo app should notify the user if our booked hotel is overbooked and full & if they can't provide any room in that hotel which was booked by us before a week, then we had to select the other hotel which was pathetic. Secondly, if the manager or hotel person can't allow us by paying online a discounted amount, then what is the use of the Ola Money and Wallet amount, Oyo should sort this out with all hotels associated with it. On the selected hotel, Poor room provided to us in Rs. 1500, there are multiple hotels which provide much better services in this amount, due to some circumstances we had to choose this hotel, otherwise we wouldn't go here by any chance, As told by manager, if we don't like provided normal room and want deluxe room, then we've to pay extra Rs. 800 for it, room wasn't managed properly, lights were dim, bedsheets and blankets were spotted in between, it wasn't seem clean, washroom was okay, there were flies and small insects roaming in room.