Flagship Hotel City Heart - Hotel in New Delhi - Central, India

Worst hotel in paharganj! Charged me 1450 for a non AC and geyser less room.Since it's late night and I already paid before checking the room,i had no options left to leave the hotel.coming to the room and bed description Tv-you can see in the pictures attached.No connection Geyser - it's fitted. No connection AC -Never worked during my stay Bed - Too old and stinky Bedsheets- They never change them for new occupants. They just rearrange the old bedsheets and pillows. One can see how worst the red blanket decorative cloth is. one can easily imagine what's wrong with that red cloth.. Pillows- Stinky enough that one cannot sleep on them. Bathroom - Soap : I'm still wondering.Is that a vim or prill?(please let me know if anyone knows). Service - cheap fellows cracking jokes and making fun of me irritated me.They thought I don't understand Hindi. Front office staff: The lady in the desk abused us very badly for questioning all these bad things about the room.I even complained it to the owner .He never responded! Finally,i strictly don't recommend this to anyone.If one had to check in , please check the rooms before paying!

Worst experience ever, they charged us 2000 per day, we had booked two rooms and at the time of check out they were demanding for GST also all staff specially receptionist was so rude she don't have manner , room was very dirty and bad condition no AC no TV there is not any facility available ...

No service. No breakfast which now a days usually all hotel gives. Poor service. Will never stay or recommend Charges too high

The worst stay I ever had. The room, the staff, the environment and the positivity none of them were there. The room shown to me was totally different than the actual one, the room looked like they gave thier staff's room. They initially refused me to give a room but after some insisting they gave me that room which was not worth staying. I was there yesterday only and please try to avoid this hotel because when I was leaving the hotel the staff asked me to give the hotel 5 star rating but when I refused to do so they actually started behaving rudely and even abused me. By the way I booked hotel from Oyo rooms and will Never make the Same mistake again.

This is the worst hotel in which i have ever stayed in delhi . I was charged more than the price told before at the time of booking. My security money was not returned at the time of check out. So please beware of this hotel. Moreover there is no arrangement of drinking water , rooms are filthy and full of bad odour. NOTE : THE HOTEL OWNER GIVES COMMISSION TO AUTO AND RICKSHAW DRIVERS AND THUS THESE PEOPLE TRAP TOURISTS TO SUCH HOTELS.

I think it's quite expensive, if we consider it's service.. They will say that there is T.V. , AC etc,. But after paying and get in the room u will find that no T.V is working. I stayed in this hotel for two time. And obviously in two different room I have live.. and they can shift u from one room to another, if they get other guests..

You can't feel secure in this hotel.so I request you to find those hotel who provide better securance rather than this because I share my person experience. I want to add one more thing room was very untidy,and dirty.

Worst Experience. Couldn't sleep a bit because there were bed bugs. Rooms weren't clean. Bed sheets and blankets both were not washed properly. Money wasted. Washroom wasn't clean. Everything was dirty.